NEPTS Control Operations Manager
NHS Jobs North Hykeham
Day to day management of a team of control center staff Ensure resources are available when required and sickness and absence is covered through rota management for designated team. Work with HR to support staff as and when required. Monitor and report the efficiency and service delivery performance of the control and planning functions.
Handle escalated calls within the NEPTS control room from stakeholders and staff Provide support on enquires in relation to eligibility Act as an NEPTS operational commander in the event of a business continuity or major incident Liaise with CCGs to gain authorisation to accept ECJ bookings, completing all required paperwork and input data into Cleric CAD system.
Liaise with Operations Managers to support the patient flow and service delivery across the health care community. Support the management team in implementing policy, procedure, innovation and service improvement plans. Monitors compliance with the Trusts policies including patient confidentially.
Compile data and reports as necessary to the senior leadership team. This will include (but not limited to) KPI compliance, staff issues, investigations and incidents. Maintain patient confidentiality and promote within team. Ensure the data security of patient identifiable information and staff details within the control room environment.
Assists the NEPTS Performance Delivery Managers with gathering the relevant information to achieve their establishment objectives. Management of PALS enquiries and complaints in partnership with the NEPTS quality team Assists with the induction of new staff, advising them on policies and practices within the service as necessary.
Handle escalated calls within the NEPTS control room from stakeholders and staff Provide support on enquires in relation to eligibility Act as an NEPTS operational commander in the event of a business continuity or major incident Liaise with CCGs to gain authorisation to accept ECJ bookings, completing all required paperwork and input data into Cleric CAD system.
Liaise with Operations Managers to support the patient flow and service delivery across the health care community. Support the management team in implementing policy, procedure, innovation and service improvement plans. Monitors compliance with the Trusts policies including patient confidentially.
Compile data and reports as necessary to the senior leadership team. This will include (but not limited to) KPI compliance, staff issues, investigations and incidents. Maintain patient confidentiality and promote within team. Ensure the data security of patient identifiable information and staff details within the control room environment.
Assists the NEPTS Performance Delivery Managers with gathering the relevant information to achieve their establishment objectives. Management of PALS enquiries and complaints in partnership with the NEPTS quality team Assists with the induction of new staff, advising them on policies and practices within the service as necessary.
In case of extreme activity will carry out call handling, control and planning duties in relief cover.
East Midlands Ambulance Service NHS TrustNorth Hykeham
for an experienced and motivated individual to join our Non-Emergency Patient Transport Service (NEPTS) team as an Operations Managers within the fast paced NEPTS Non-Emergency Operations center (NEOC) at North Hykeham.
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