Senior Product Support Engineer

Role ID: SF61914

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Senior Product Support Engineer at our Bristol, Plymouth, or Walsall site.

In Walsall, we convert vehicles to meet a wide variety of requirements, from the production of police vehicles to Military Armoured Cars to serving in volatile environments and protecting against roadside explosions and mine attacks. Whilst in our Southwest facility, we have developed a flexible vehicle assembly line to build vehicles at scale for our UK and overseas partners.

The role

As a Senior Product Support Engineer, you'll have a role that's out of the ordinary. This is an exciting opportunity to support Babcock with delivering our purpose of Creating a Safe and Secure World through the conversion of vehicles to meet military and emergency services demanding requirements.

• Develop or update maintenance concepts, including preventive and corrective maintenance plans, and produce comprehensive technical documents such as user manuals, installation guides, API documentation, and online help resources.
• Perform to Availability, Reliability and Maintainability (AR&M) analysis to ensure systems meet performance targets. Conduct Failure Modes, Effects, and Criticality Analysis (FMECA) to predict system failure points and recommend solutions. Perform Maintenance Task Analysis (MTA) to assess the work required to keep vehicles available, and set the skills and facilities required to undertake them.
• Work with design engineers, project managers, and logistics teams to integrate support requirements into product development.
• Ensure compliance with the necessary contractual and legislative requirements.
• Support the creation and delivery of training programs for operators and maintainers.

This role is full time 37.5 hours per week and requires regular travel to Walsall, Bristol, and Plymouth on a monthly basis alongside home working arrangements.

• Excellent written and verbal communication skills, with the ability to convey complex information clearly to non-technical audiences.
• Experience of vehicle quality, vehicle maintenance processes and legislative requirements.
• Understanding of the customer context and requirements with regards to vehicle support, assurance, evaluation, and improvement.
• Competent PC user (MS Office, MS Outlook, SharePoint, ERP & Document management systems).
• Ability to read and interpret engineering drawings including Geometric Dimensioning and Tolerancing (GD&T) is advantageous.

Qualifications for the Senior Product Support Engineer

We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are happy to talk about flexible working - please ask about alternative patterns of work at interview.