ICT Application Services Manager
Job overview
Derbyshire Support and Facilities Services Ltd (DSFS) based in Chesterfield are looking to appoint the right candidate into the exciting role of ICT Applications Manager to join the DSFS ICT Operations Team. This involves leading and managing the ICT Applications Team delivering a first class service to Chesterfield Royal Hospital NHS Foundation Trust.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Interview Date to be confirmed
Main duties of the job
To provide personal leadership and management to the ICT Applications Services team, ensuring they are clear about their objectives, responsibilities, and accountabilities. To ensure they are regularly appraised and have a personal development plan that supports them and the business to meet objectives.
Lead on all aspects of the ICT Applications Services delivery provided by the ICT support team.
Act as a key point of contact for the ICT Applications Services users throughout all DSFS customers; communicate ICT Applications Services issues to internal and external staff, providing guidance on courses of action available.
Ensure that incidents, changes and service requests are managed in accordance with Service Level Agreements; ensuring that change management and implementation processes are robust and effective in supporting business needs.
Working for our organisation
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the ‘Chesterfield Royal family’, DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it.By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Please see below link for the DSFS website.
DSFS - Derbyshire Support & Facilities Services Limited | DSFS
When applying for roles please complete all sections of the application form.
Detailed job description and main responsibilities
For details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Person specification
Qualifications and Training
Essential criteria- Educated to Degree level or equivalent experience (preferably in a Computing/IT or Health related discipline)
- PRINCE2 Practitioner or equivalent evidence of experience.
- Software Testing qualification (e.g. ISTQB foundation).
- Experience of managing large organisation wide clinical applications. Service Management qualification (e.g. ITIL foundation).
- Risk Management qualification (e.g. M_o_R foundation).
Experience
Essential criteria- Experience of managing team leaders and multiple teams concurrently
- Experience of service management in a large IT infrastructure and systems environment (2000+ PC’s; 450 +servers; 4000+ users).
- Experience of writing, implementing and controlling operational processes/ procedures
- Experience of delivering ICT support services against contractually enforceable KPI’s
- NHS experience
- Project Management of a successful, medium sized Application implementation
- Previous management/ administration of a Health Information System
Skills and Knowledge
Essential criteria- Understanding of the application of a QMS system such as ITIL, ISO 9001 or equivalent.
- Extensive stakeholder management skills
- Knowledge of acceptance into Business As Usual process
- Strong supplier liaison skills
- Excellent interpersonal and communication skills – both written and oral
- Strong Application / System management knowledge
- Excellent planning and organisational skills for self and team
- Understanding of process development and change implementation
Personal Attributes
Essential criteria- Ability to work independently
- Ability to communicate with all levels of staff including senior clinicians
- Supplier liaison skills
- Provide leadership
Flexible Working
If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
VISA's and Immigration system
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered at this point in time.
When DSFS Ltd are able to offer sponsorship to work in the United Kingdom (UK), applicants will be required to provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
COVID19 Vaccination
Derbyshire Support and Facilities Services (‘DSFS’) is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.
Communications
Communications throughout the application process will be via e-mail therefore please check your e-mail account, spam folders and NHS Jobs (where applicable) account regularly.
References are also requested by email (where possible). Therefore, to speed up the recruitment process please provide an up to date email address for all referees when completing your application form.
If you require any support in completing the application form, please do not hesitate to contact the DSFS Human Resources team on 01246 513737 / [email protected] and we will be happy to provide assistance.
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