Housing Officer

Housing Officer who is a proactive problem-solver with a keen eye for detail, a can-do attitude and a passion for delivering excellent housing services is required to to join a well-established housing association based in Staines, Surrey.

Previous experience in a similar role within housing, housing association, social care, supported living sectors or with some experience of tenancy schemes would be preferred.

PLEASE NOTE: Full UK driving licence and access to worn vehicle for work use is essential for this role

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Officer who is a proactive problem-solver with a keen eye for detail, a can-do attitude and a passion for delivering excellent housing services.

Working as the dedicated Housing Officer you will help create safe, well-managed communities. In this role, you’ll be responsible for tenancy management, conducting regular estate inspections, carrying out tenancy audits, and ensuring accurate record-keeping.

As the Housing Officer you will be responsible for taking swift action to address any tenancy issues, making a real impact on the lives of residents.

DUTIES

Your duties as a Housing Officer will include:

• Championing Community Well-being – Conduct regular estate inspections and tenancy audits, taking swift action to address any issues and improve the estates
• Empowering Residents – Manage tenancies with care and professionalism, ensuring policies and procedures are followed while always putting residents first
• Being a Trusted Problem-Solver – Act as the go-to person for residents’ concerns, investigating complaints, and providing expert advice and guidance
• Keeping Things on Track – Maintain accurate records and ensure the IT systems are regularly updated for seamless tenancy management
• Building Strong Partnerships – Work closely with internal teams, local authorities, and external partners to provide the best support for residents
• Representing the organisation with Pride – Attend court hearings, external meetings, case conferences, and forums, ensuring the residents receive fair and just outcomes
• Delivering Results – Meet key performance targets and tenancy management objectives that enhance the lives of those they serve
• Putting Residents First – Resolve customer queries quickly and effectively, liaising with operational teams, third-party providers, and community stakeholders
• Supporting Vulnerable Residents – Work with tenants who need extra assistance and connect them with the right support services to help them thrive

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Full UK Driving License and access to own vehicle for work use
• Experience of problem solving for customers and understanding customer needs
• Previous experience in housing is desirable
• Intermediate level of IT Knowledge including Outlook, Word and Excel

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Investment in your learning and development
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY…

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JOB REF: AWDO-P13046

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