Therapy Support Worker
Job overview
This post has an exception under The Sex Discrimination Act 1975 section 7 (2) and is open to female applications only.
The hydrotherapy service provides rehabilitation to outpatients and prides itself in providing excellent patient care. The AHP support worker role provides support and assistance to the patients using the hydrotherapy service and the physiotherapists working in the area.The role requires excellent communication skills and use of the Oasis appointment booking system to arrange patient appointments via the telephone and also in person. You will be required to provide support to patients with some aspects of personal care so should have experience of delivering patient care and undertaking manual handling.
You would be required to take part in emergency evacuation procedure from the pool if/when it occurs under the direction of the physiotherapist. You will lead on maintaining safety in the pool area by undertaking housekeeping tasks to ensure the environment is safe and meets infection control standards.
The postholder will be expected to manage clean and dirty laundry, cleaning and storing returned equipment, cleaning specialist therapy equipment, maintaining stocks of therapy supplies and completing the relevant cleaning audit.
Main duties of the job
The hydrotherapy support worker role provides support and assistance to the patients using the hydrotherapy service and the physiotherapists working in the area. The role requires excellent communication skills and frequent use of the Oasis appointment booking system to
arrange patient appointments using the telephone and also in person. The clinical part of the role is to provide support to patients that require this during their visit to hydrotherapy and also to the physiotherapist working in the pool. They would be required to take part in emergency evacuation procedure from the pool if/when it occurs under the direction of the
physiotherapist.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Qualifications & Education
Essential criteria- GCSE pass in mathematics or equivalent
- GSCE pass in English Language or equivalent
Experience
Essential criteria- Previous NHS experience in patient care
- Tidy, organised approach to work
- Legible handwriting
- Good organisational skills
- Experience of customer care or dealing with the public
- Computer skills
- Previous telephone experience in a care setting
Communication & Relationship Skills
Essential criteria- Demonstrate skills of patience and understanding with patients
- Ability to be a good listener and demonstrates empathy
- Able to respond to queries and diffuse situations when patients are unhappy with the service
- Able to meet physical requirements of the role
- Excellent communication skills including written and verbal, evidenced in standard of application
- Demonstrate a knowledge of duties required
- Commitment to undertake in-house training
- Can demonstrate understanding of infection control issues within a department environment
- Demonstrate motivation to provide high standards of patient care
Analytical & Judgement Skills
Essential criteria- Able to use initiative with limitations of authority and skills and scope of role
Planning & Organisational Skills
Essential criteria- Efficient use of time management
- Flexible working arrangements
Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.Guidance can be found here Criminal records checks for overseas applicants.
Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge.
RECRUITMENT EQUALITY STATEMENT
We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes .
On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.
The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form.We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.
We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework.We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.
We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic.We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.
We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams.Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.
By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.
Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.
By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.