Administrator

placeNormanton calendar_month05/03/2025

Administrator 27k-29k

A wonderful opportunity has arisen to join a very small but dedicated customer service team based with my client in Normanton. Due to a new contract win and a rapid increase in business my client needs to add to the current team of two.

My client is a leading provider of innovative warehousing solutions and storage units. They are well known throughout their sector for producing high-quality products and delivering exceptional customer service.

They are looking for a detail-oriented and proactive customer service administrator to join the team. The ideal candidate will support the customer purchasing journey from initial call through to delivery.

Key Responsibilities:

Process sales orders and ensure accurate data entry into the CRM system.
Prepare and send quotations, invoices, and other sales-related documents.
Coordinate with the warehouse and logistics teams to ensure timely delivery of products.
Maintain and update customer records and sales reports.
Assist in the preparation of sales presentations and proposals.
Handle customer inquiries and provide excellent customer service.
Support the sales team with administrative tasks and project coordination.
Monitor inventory levels and coordinate with the procurement team for stock replenishment.
Resolve customer complaints and issues promptly and professionally.
Provide product information and guidance to customers to help them make informed decisions.
Maintain a high level of product knowledge to effectively assist customers.

My client is looking for the following skills & experience:

Proven experience as a Customer Service Administrator or in a similar administrative role.
Strong organisational and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
Attention to detail and a high level of accuracy.

If you have experience using either Linnworks or Zendesk platforms this will be hugely beneficial.

I look forward to receiving your CV

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