Senior Customer Service Advisor
Senior Customer Service Advisor
Location: Watford (walking distance to town centre)Hours: Monday to Friday, 9:00am – 5:30pm
Type: Full-time | Office-based (no hybrid or remote working)
An experienced Senior Customer Service Advisor is required to join a busy, hands-on and friendly office environment based in Watford. This role sits within a global business with offices in Watford, the USA, and Australia, offering a varied and fast-paced workload within a supportive team.
You will be working closely with a team of 10 office-based staff, supporting customers and internal teams while taking full ownership of orders and customer queries
Key Responsibilities:
- Managing a high volume of customer enquiries via email
- Answering queries and providing clear, professional customer support
- Creating and managing quotations
- Processing online orders
- Creating new orders and managing special orders
- Creating stock codes
- Booking stock in and out
- Allocating and dispatching orders
- Liaising with UK warehouse staff
- Updating customers on order progress and timelines
Skills & Experience Required:
- Previous experience in a customer service or order processing role
- Proficiency in SAGE 200 is essential
- Confident communicating with customers at all levels, from CEOs to office staff
- Excellent written communication skills, particularly email correspondence
- Highly articulate, sensible, and calm under pressure
- Strong multitasking and organisational skills
- Hands-on approach with a willingness to roll sleeves up and muck in where required
- A good sense of humour and positive, team-focused attitude
Working Environment:
- Office-based role, 5 days per week (Monday to Friday)
- Smart casual dress code
- Friendly, collaborative team environment
- Kitchen facilities on site
- Free on-site parking
- Convenient location within walking distance of Watford town centre
Benefits:
- 28 days holiday including bank holidays
- Office closure during the Christmas period
- 2 additional days for Mental Health Awareness to be taken six months apart.
- Secure, stable role within a growing global organisation
If you are a capable, experienced Senior Customer Service Advisor who thrives in a busy environment and enjoys being part of a team that works hard but has fun along the way, we would love to hear from you.
Apply now by submitting your CV.