[ref. o68097600] Junior IT Support Technician

• Location: Central Bristol (BS1)
• Onsite Role – 5 days per week
• Job Type: Temporary – 6 – 8 weeks starting in the middle of March
• £11.44 per hour – will increase to £12.21 after the 1st April 2025

My client is unable to offer sponsorship for this role

We are seeking a First Line Support Technician to provide IT support and contribute to a dynamic IT environment. This role is essential in maintaining our IT operations and ensuring a seamless experience for a global team

Day-to-day of the role:

• Manage first line Service Desk operations including logging incident and service request tickets, and handling change requests.
• Support a wide range of technologies including Microsoft Windows 11, Active Directory, Microsoft 365 E5, Azure Virtual Desktop, and iOS devices.
• Assist with onboarding and offboarding accounts through Active Directory and Microsoft 365, including organising and processing equipment.
• Provide hardware support, including troubleshooting of laptops, monitors, and network setups.
• Assist in creating and updating solution articles for our knowledge base and help conduct training sessions for staff on new and existing technologies.
• Participate in weekly meetings with the IT Service Delivery Manager to discuss progress and areas for improvement.

Required Skills & Qualifications:

• Experience in providing first-line support for end users on a service desk.
• Good understanding of Windows 10 and 11, Microsoft 365 E5 application stack, and Microsoft 365 administration.
• Familiarity with Microsoft Azure, including Azure Active Directory and Microsoft Intune & Autopilot.
• Basic understanding of TCP/IP networking and some exposure to PowerShell & scripting.
• Excellent team player with strong analytical and troubleshooting skills.
• Good written and communication skills, capable of adapting explanations to suit different user competencies.

Benefits:

• Opportunity to work in a supportive, creative, and dedicated work culture.
• Exposure to a variety of technologies and involvement in larger systems projects.
• Professional development and training in cutting-edge IT solutions.
• Flexible working hours to support global operations.