Team Administrator | Pennine Care NHS Foundation Trust
An opportunity has arisen to join the Talking Therapies Tameside & Glossop Administrator Team.
This role is contributing to the running of the service to make sure the service runs smoothly and patients are seen in a timely manner and get the best patient care possible. joining the Admin team is a close working team which is reliant on team work and good communication skills.it is circuital to work well with others and to help share the heavy workloads that come through the service.
To provide efficient and effective administration support to the Talking Therapies Team.To undertake the administration of all referrals received into the team and provide administrative support to the clinicians within the team.
To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.
Answer incoming call to the service from patients
We are proud to provide high quality mental health services to Tameside & Glossop
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
To undertake the comprehensive administration of all referrals received into the team.
To ensure that all relevant referral information is recorded on PCMIS and other relevant information systems and be responsible for the security of the information contained within these systems.
To collate all relevant available information to enable the effective triage ofreferrals received by the team.
To take referrals and process from a range of multi-disciplinary professionals and agencies, service users and members of the public and provide practitioners with sufficient information in order to prioritise risk.
To carry out general clerical duties including information gathering, dealing with internal and external post and photocopying documents.
Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
To manage the appointments system for the team in line with clinic times and the off duty rota.
To order and maintain sufficient levels of stationery and supplies for the team.
To deal wih telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
This advert closes on Thursday 24 Oct 2024