Energy Complaints Handler
Want to work for an accredited Real Living Wage employer earning a base salary of £26,000 per year?
Customer Complaints Advisor- Utilities
Location: GlasgowHours: Monday to Friday
Salary: £12.50 per hour
12 months back office complaints experience is experience essential for this role.
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.About Us: We are in business because we want to help people to develop and to reach their full potential.
We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."
Tasks
We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.
As a Complaints Advisor you will play a crucial role in ensure customers' concerns are addressed promptly and resolved effectively. This role requires a candidate who is passionate about customer satisfaction and possesses excellent communication and problem-solving skills.
In this role you will handle customers within the following business streams:
- Utilities sectors
- Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
- Build rapport with empathy and care.
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets.
- Navigate between different computer systems.
Requirements
Twelve months back office complaints within a call centre.- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
- Knowledge UK energy market is desirable
Next steps
Benefits
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.
Feel ready to jump in? Click Apply Now or contact the team:
- Please give the team a phone call on 0141 272 1112, they are excited to discuss the role further.
- Text or Whatsapp 07855160307