Radiology CDC Admin Manager
NHS Jobs London
To provide an efficient and effective administrative service that supports the Radiology teams to deliver a high quality patient service at the point of reception through to investigation/scan To be responsible for temporary staff booking and management of the spend associated with this in line with key expenditure controls as identified by the Service Manager.
Ensure all reception duties are covered on a 24 hour basis at both QEH and CDC sites Performance In close liaison with the Assistant Service manager, ensure that robust administrative processes are developed and implemented Manage the day to day running of the reception areas and Booking staff by determining work priorities and allocating resources accordingly.
Manage the rolling rota for staff As required, carry out regular audits of reception processes, workload and quality statistics Undertake reception and clerical duties as required To deal with telephone calls in a polite and courteous manner, using tact and discretion To work collaboratively with UHL site counterpart to ensure cross site cover in the event of staff shortage.
To train staff in the use of the Soliton as required and to arrange iCARE training for all new members of staff. To undertake the recruitment process and carry out interviews for Reception and Booking staff vacancies. To identify staff training needs and oversee the continuing personal development of staff by regular performance development reviews and personal development plans and ensure all staff attend mandatory training.
To ensure effective communications systems are maintained, including carrying out Team briefing sessions for reception staff in the absence of the Assistant Service Manager. To carry out investigations under the Disciplinary and Appeals procedure and to be responsible for issuing informal warnings to subordinate staff.
To provide information pertaining to the Department as required: Generate ad hoc reports as requested. Generate reports relating to the performance of the department with Quality Indicators and work with the management team to ensure operational procedures are carried out correctly to ensure compliance.
Ensure effective and regular communication with Senior Management. With the Assistant Service Manager, ensure that appropriate and cost-effective administrative staffing profile and skill mix are developed and maintained, taking into account current and projected workload and service plans.
Complete weekly performance reports for Assistant Service Manager as required. Work Force The post holder will ensure that all reception areas and booking staff are covered at all times. Complete manpower returns for all Admin staff. To prepare the monthly staff returns for submission to Payroll.
Ensure all reception duties are covered on a 24 hour basis at both QEH and CDC sites Performance In close liaison with the Assistant Service manager, ensure that robust administrative processes are developed and implemented Manage the day to day running of the reception areas and Booking staff by determining work priorities and allocating resources accordingly.
Manage the rolling rota for staff As required, carry out regular audits of reception processes, workload and quality statistics Undertake reception and clerical duties as required To deal with telephone calls in a polite and courteous manner, using tact and discretion To work collaboratively with UHL site counterpart to ensure cross site cover in the event of staff shortage.
To train staff in the use of the Soliton as required and to arrange iCARE training for all new members of staff. To undertake the recruitment process and carry out interviews for Reception and Booking staff vacancies. To identify staff training needs and oversee the continuing personal development of staff by regular performance development reviews and personal development plans and ensure all staff attend mandatory training.
To ensure effective communications systems are maintained, including carrying out Team briefing sessions for reception staff in the absence of the Assistant Service Manager. To carry out investigations under the Disciplinary and Appeals procedure and to be responsible for issuing informal warnings to subordinate staff.
To provide information pertaining to the Department as required: Generate ad hoc reports as requested. Generate reports relating to the performance of the department with Quality Indicators and work with the management team to ensure operational procedures are carried out correctly to ensure compliance.
Ensure effective and regular communication with Senior Management. With the Assistant Service Manager, ensure that appropriate and cost-effective administrative staffing profile and skill mix are developed and maintained, taking into account current and projected workload and service plans.
Complete weekly performance reports for Assistant Service Manager as required. Work Force The post holder will ensure that all reception areas and booking staff are covered at all times. Complete manpower returns for all Admin staff. To prepare the monthly staff returns for submission to Payroll.
Maintain the annual leave / sickness records for the reception/administrative staff. Monitor sickness levels and punctuality amongst staff applying Trust policy to management of challenging behaviours accordingly Be aware of the Trusts financial position and responsibilities with regard to the controls required the limit and reduce spend on temporary staffing, under the direct supervision of the Assistant Service Manager Partnerships To ensure the effective use of Trust resources in Radiology Department Support the Division to achieve NHS Plan and targets relating to Radiology waiting times.
To cover for the Assistant Service Manager in their absence Management of staff rota, producing a rolling rota for the administrative and reception staff To ensure an even workload through the administrative areas of the department by continuous monitoring.Produce monthly reports for manpower and sickness for reception staff Produce weekly performance figures for the department against all quality indicator targets Comprehensive understanding of Soliton functionality and be able to interpret and provide statistical information as required.
Office Angels, UKCity of London, 2 mi from London
Administrative Assistant
City of London - Fully Office Based
£30,000 - £35,000 *depending on experience
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