Operations Team Lead - IT & Development Team - SAAS - Deployments
My client is a fast-growing Big Data company based in the North West - They are working on Global projects with the Data and Media Sectors.
They are looking for a candidate to join the Engineering team to manage the IT and Development Services Team. You will be responsible for the scheduling and coordination of release rollouts of our data capture (SaaS) products as well as for internal IT services.You will also manage maintenance schedules, renewals and so on to ensure that we are able to meet our SLA and security requirements.
You will need to coordinate with multiple teams to ensure the smooth rollout of our application services to our customers, managing bespoke deployments and requirements.
You will be responsible for the management of the rest of the operations team staff and work directly with the Tech Leads and Team Leads of the development teams. The operations team are also empowered to feed changes directly back to the applications they are deploying, to ensure the best possible customer experience.
Internally, the majority of systems are SaaS based with a limited number of cloud-based traditional servers and applications. This team is wholly responsible for the internal systems and IT facilities.
The data capture systems run a combination of off the shelf tools and custom applications for the purpose of online activity monitoring and analysis. These are used to provide our customers with insights into the online behaviour of opted-in market research participants.
RESPONSIBILITIES
Day to day management of Operations tasks
including but not limited to- Rollouts of our application service
- Patches/Security Updates
- Maintenance
- Mentoring and performance management of the operations team staff
- Ensuring incidents are handled within our SLA terms
- Managing support and maintenance cycles for customers and staff
- Coordination of changes with affected teams and customers
- Working closely with the development teams
- Adhering to company policies and procedures with respect to security