Assistant Manager - Student accommodation

Job description

Hours: Full-time, 40 hours per week mon-Fri

Join a dynamic team managing a 270 bed student accommodation scheme in Oxford. As an Assistant Scheme Manager, you'll support the Scheme Manager in all aspects of running the site while taking ownership of specific responsibilities. This role is perfect for someone passionate about creating a vibrant and supportive community for residents.

Key Responsibilities:

Administration:

• Coordinate rotas for security and housekeeping teams.
• Manage staff holidays, sickness logs, and financial records, including expenses and reconciliations.
• Handle purchase orders, invoices, and budget lines effectively.

Customer Care:

• Provide front-desk and online support for residents and stakeholders.
• Offer guidance to residents on university life, financial concerns, and more.
• Organize social events and gather resident feedback to improve the experience.
• Manage and update social media channels.

Business Development:

• Conduct property viewings and process bookings.
• Promote the scheme at university events and develop marketing strategies.

Facilities Support:

• Report maintenance issues and liaise with contractors.
• Communicate with residents about scheduled works and room access.
• Maintain accurate records for servicing and maintenance.

Additional Duties:

• Assist with inspections, summer maintenance, and deep cleans.
• Support resident move-ins and move-outs during peak periods.
• Help recruit, onboard, and develop new team members.

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