Service Charge Coordinator
About The Role
At LiveWest, we put our customers at the heart of everything we do. Are you passionate about providing excellent customer service? Do you have a great head for numbers and have experience using Excel? Do you enjoy working collaboratively as well as independently?Then this is the role for you! This is a fantastic opportunity to contribute towards making a real difference to people’s lives.
As a Coordinator in the Service Charge team, you will play a key role in providing specialist and comprehensive administration support for the team - working collaboratively with colleagues and maintaining strong communication with internal and external customers, you will ensure that services are delivered efficiently, in line with LiveWest values, policies and customer expectations.
You will provide comprehensive guidance and support for internal and external customers regarding contractor management, service charges and cost allocation for service charges and maintain accurate information to enable the accurate service charges to be applied to the correct schemes.
Key Responsibilities:
- Provide customer focused administrative support and advice on service charges to enable staff to deliver joined up, tenure-blind customer focused services to customers which meet legal and regulatory requirements and customer expectations.
- Review and organise all in-coming post by either dealing independently or forwarding to the relevant member of the team.
- Process and complete all orders, petty cash and invoices for payment and ensuring necessary documentation is available for audit and account purposes, whilst ensuring that invoices and payments are paid on time to contractors and customers.
- Resolve queries and enquiries from customers, solicitors, contractors and legal departments and ensure that these are answered or forwarded to the relevant service charge team memberto investigate further.
- Manage the team inbox and allocate emails to service charge officers ensuring that timescales for responding to customers are adhered to.
We have 3 positions available, one being offered on a full time, permanent basis and two positions being offered as a full time, fixed term contract within our Service Charge Project team for a period of 2 years.
These roles will be based in our Weston-super-Mare, Exeter or Tolvaddon office. A hybrid working style is an option.
About The Candidate
To be a successful Coordinator in Service Charge, you should have the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following:
- Customer Service qualification (or equivalent experience through work or study), willingness to works towards. (D)
- Relevant qualification in Business Administration, financial background or equivalent. (D)
- Experience of improving customer satisfaction.
- Experience in a customer service/customer care environment.
- Experience in a support environment within a social housing or related profession. (D)
- Good level of knowledge of social housing policy. (D)
- Good level of knowledge of income and expenditure accounts and budgets. (D)
- Ability to manage, review and collect up to date information to assist in completing accurate accounts and budget setting.
- Knowledge of MS Office suite, particularly MS Excel.
- Experience using purchase order and invoicing systems. (D)
Why join us?
At LiveWest, we contribute to a mission that goes beyond business—it’s about making a meaningful difference to people's lives and the wider community. Every role within the organisation directly or indirectly contributes to improving housing and services for people across the South West.In joining the Service Charge team, you will work alongside colleagues who are committed to delivering excellent customer service, working collaboratively, and continuous improvement.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come.At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.