[ref. q8950204] Customer Care Advisor
Cameo Consultancy Recruitment Limited Banbury Full-time
We are looking for a Customer Service Advisor to join an already busy department as additional support due to an internal promotion.We are looking for a Customer Service Advisor to join an already busy department as additional support due to an internal promotion.
Managing pricing, product information, and general customer queries.
Resolving complaints from start to finish with accountability and empathy.
Assisting internal teams with sales strategies and promotional campaigns.
Raising credit notes and handling return and repair processes.
Empathetic and resilient, able to deliver exceptional support even under pressure.
Highly organised and detail-oriented, capable of managing multiple tasks effectively.
Comfortable using IT systems; experience with SAP and Google Docs is a bonus but not essential.
Holidays: 32 days including 8 bank holidays
Hybrid: 2 days per week, once trained
Training: Comprehensive 4 week training program to set you up
Benefits: A comprehensive package including a pension scheme, health plan, critical illness cover, sick pay, staff discounts, and the potential for permanent roles for the right candidates, subject to business needs
If you’re passionate about delivering excellent service and want to work in a dynamic environment, this could be the perfect opportunity for you
This role is offered on an initial 9 month contract with hours from Monday to Friday, 8:30 AM to 5 PM, however, as the company is progressive there could be permanent opportunities too.What you will be doing as the Customer Service Advisor
Accurately processing customer orders and requests.Managing pricing, product information, and general customer queries.
Resolving complaints from start to finish with accountability and empathy.
Assisting internal teams with sales strategies and promotional campaigns.
Raising credit notes and handling return and repair processes.
Liaising with logistics providers to ensure timely and successful deliveries.
Experience, skills and attributes required
Confident and clear communicator with excellent customer service skills.Empathetic and resilient, able to deliver exceptional support even under pressure.
Highly organised and detail-oriented, capable of managing multiple tasks effectively.
Comfortable using IT systems; experience with SAP and Google Docs is a bonus but not essential.
Proactive and solutions-focused, with a practical approach to problem-solving.
What’s In It for You
Starting Salary: £25,000Holidays: 32 days including 8 bank holidays
Hybrid: 2 days per week, once trained
Training: Comprehensive 4 week training program to set you up
Benefits: A comprehensive package including a pension scheme, health plan, critical illness cover, sick pay, staff discounts, and the potential for permanent roles for the right candidates, subject to business needs
Modern workplace: A well respected employer offering fantastic culture, progression opportunities, and excellent facilities
Cameo Consultancy Recruitment LimitedBanbury
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