Telesales team leader

About Our Client

Our client is a leading player in the Transport & Distribution industry, offering fulfillment services for both business and personal needs. Operating on a national level, they are now looking to expand their operations this year.

Job Description

Key responsibilities consist of:

• Lead and manage the Telesales team to deliver exceptional service.
• Develop and implement customer service policies and procedures.
• Providing continuous assistance to team members handling orders, complaints, and delivery challenges.
• Generating regular reports for senior management to track sales and identify slow-moving items.
• Maintaining frequent communication with customers via email, phone, or in-person visits to nurture relationships and resolve any concerns.
• Conducting an annual customer satisfaction survey, analysing feedback, and implementing improvement strategies based on the results.
• Handle complex customer service issues and oversee resolution.
• Develop and implement a comprehensive sales strategy to achieve company objectives.
• Conduct regular team meetings to ensure sales targets are met.
• Deliver exceptional customer service to maintain client satisfaction.
• Provide coaching and training to team members to enhance their skills.
• Handle escalated customer complaints in a professional and efficient manner.
• Generate reports on sales metrics and present them to senior management.
• Collaborate with the marketing team to identify new sales opportunities.

The Successful Applicant

A successful Telesales Manager should have:

• Have a minimum of 3 years' experience working in a customer managerial position
• Strong abilities to communicate with team
• Have strong leadership skills and have the ability to motivate and direct other team members
• Have excellent communication skills, both verbal and written
• Have strong attention to detail
• Work well within a fast-paced environment
• Proven experience in a telesales or customer service role within the Transport & Distribution industry.
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.

• An estimated salary range of £29,700 - £34,300 per annum.
• Hybrid working (3 days office)
• Enhanced annual leave scheme 33 days annual leave + birthday
• Life assurance & insurance
• Permanent full-time opportunity
• Internal progression
• Annual salary review