Night Service Assistant

Job Title: Night Service Assistant

Location : Location: UK-Newcastle upon Tyne

Overview:

• 36 hours per week (3 x 12 hour shifts - Thursday, Friday and Saturday 7pm - 7am)
• Central Newcastle
• £23,624.64 per annum

Located in the heart of Newcastle this role requires a hands-on approach to work, ensuring we

deliver a cost-effective customer service, night patrol light cleaning and maintenance services. While being responsible for the property during night shifts, ensuring all aspects of the residence continue running smoothly.

Responsibilities:

Reporting to the Residence Manager here is a snapshot of what you will do;

Customer Service:

• Cover the front desk and respond to any of the student’s enquiries
• Provide a friendly and professional customer service to students living in the residences.
• Using in house computer systems for operational purposes, including bookings, analysis etc.
• Provide an effective first response to customer queries, complaints, issues, and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating, and/or seeking support where necessary.
• Follow and implement all our operating procedures.
• Assist with check in and check out of our student’s rooms
• Get involved with our famous wellbeing and social events
• Ensure a safe and secure environment for our students

• Hourly Patrols (split between 2 staff)

• Ensure the communal areas are clean, tidy, and well maintained, during peak times,
• Assist with room and kitchen deep cleans during turnaround/end of tenancy.
• Assist with the management of external cleaning contractors as required.

• Basic Maintenance – unblock drains, painting, door battery changes
• PPM/Compliance checks including but not limited to Flushing of unused outlets and fire door inspections.
• Assist with the management of external contractors onsite for OOH emergencies following company policies.
• Along with the day-to-day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at

safety matters.

Qualifications:

• You’ll need to be computer savvy, switched on and approachable and a of course a night owl. Some experience in security will give you the edge.
• Great customer service and communication skills, being able to effectively engage with people at all levels
• Be super personable and have a genuine passion for engaging with people
• Ability to be proactive with strong problem-solving skills
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Resilience and adaptability, as well as a great cultural diversity awareness
• Basic Maintenance and cleaning awareness.

Preferrable:

• IOSH qualification.
• A preferred qualification and/or willingness to undertake training for Carbon Literacy as our
• Pillars are a fundamental part of our brand

And the benefits? Well apart from working with an amazing team of people you will also receive:

• Competitive salary with annual discretionary bonus
• 25 days annual leave
• Subsidised Health care & employee assistant program
• Social events and more

Min: GBP £23,624.64/Yr.

Max: GBP £23,624.64/Yr.