Booking Coordinator
Job overview
An opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 3 Booking Coordinator.
The successful candidates will join the Booking Team and work within the team to provide an excellent, friendly and organised booking experience for our patients.
The successful candidate will need to be experienced in or be willing to learn how to use multiple IT systems including ERS and Lorenzo and have a good understanding of patient pathways and referral processes.
We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadlines, recent experience in administration is essential.
The post holder must have excellent verbal and written communication skills and experience in patient / customer contact. The department is busy but friendly and has a strong team working ethic, with staff needing to cross cover and support each other.
The department is open 08:00-18:00 Monday to Thursday and 08:00-17:30 on a Friday. The post holder will be required to work full time hours, working 4 long days with a fixed day off.
Main duties of the job
To provide an efficient and friendly booking service for our patients and clinical teams. Ensuring all efforts are made to provide patients with an outstanding experience as per the Trust vision.
To be responsible for managing patients pathways whilst under the care of Salisbury NHS Foundation Trust, starting with new patient referrals received and the subsequent booking of new patient appointments, surgery and / or follow up appointments.
The coordinators are responsible for the management of the Consultant’s and Nursing outpatient new, follow up and theatre waiting lists ensuring that patients are booked in a timely manner, identifying the need for and organising extra capacity as required and escalating any upcoming capacity issues that cannot be resolved.
To be responsible for the management of clinics, this includes processing cancellations for leave, short notice cancellations and slot utilisation whilst liaising with the clinical teams to discuss capacity and demand.
To manage and book Rapid Referral appointments and manage the national NHS electronic referral service. This includes administering the Referral Assessment Services, Appointment Slot Issues and all cancellations and DNA’s through this system as well as through our local patient administration system Lorenzo.
Working for our organisation
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre.We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible.Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Detailed job description and main responsibilities
Please see attached job description and person specification for full details of roles and responsibility.
Person specification
Education Qulaifications & Training
Essential criteria- GCSE grade C/4 in English Language and Maths
- Basic IT qualification
Experience
Essential criteria- Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
- Experience working in an administrative environment
- Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
- Experience in customer / patient contact
- Recent experience within the NHS
Knowledge & Skills
Essential criteria- Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
- Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.
- Existing knowledge of patient administration processes used within the NHS
- Existing knowledge of NHS policies and procedures
- Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
- Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 years
- An additional day's leave to celebrate your birthday (after 12 months)
- Access to a career average revalued earnings pension scheme
- Life assurance if a member of the pension scheme
- An extensive Health and Wellbeing offer to help you deal with life's challenges
- Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
- Cycle to work scheme
- Uniform provided (where required)
- On site Day Nursery and Holiday Play scheme
- On site health and fitness club
- On site car parking
- Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
SEASONAL RESPIRATORY VACCINATIONS
We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.
GETTING TO WORK
We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.
OUR COMMITMENT TO EQUALITY
We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly.
The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.
OTHER INFORMATION
If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary.Many staff use the DBS update service at a cost of £13 per annum but you need to sign up for this via their website.
Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.
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