Booking Coordinator
Nurses UK Group St Leonards Part-time
Job Title: Booking Coordinator
Location: 45 E & F London Road, St Leonards on Sea, East Sussex, TN37 6AY
Reports to: Office Manager
Hours: Part-Time (up to 20hrs a week) , including 2 Saturdays per month + oncall duties outside of office hrs per month on a rota
Location: 45 E & F London Road, St Leonards on Sea, East Sussex, TN37 6AY
Reports to: Office Manager
Hours: Part-Time (up to 20hrs a week) , including 2 Saturdays per month + oncall duties outside of office hrs per month on a rota
Salary: £22,230 pro rata
The ideal candidate will have a passion for recruitment and/or healthcare, excellent organisational skills, and the ability to communicate effectively.
We are seeking a dedicated, detail driven Booking Coordinator. You will be using our in-house CRM computer system alongside Microsoft programmes. Communicating with clients and staff is vital to ensure the smooth operation of our bookings team.As a Bookings Coordinator, you will play a crucial role in booking our nurses at the matched healthcare setting and location, building key relationships with our clientele and nursing team.
Key Responsibilities- Manage the day-to-day operations of incoming bookings from various platforms, e-mails and phone calls into the bookings team.
- Curate and organise bookings to enhance customer experience and promote sales.
- Assist clients in making bookings accurately for the week, month, and year.
- Monitor sales trends and client feedback to adjust bookings accordingly.
- Coordinate with management to assist in smooth running of the bookings team.
- Develop and implement promotional strategies to increase bookings.
- Maintain accurate records of bookings using our CRM software.
- Taking and documenting bookings via phone, email and face to face communication
- Proven experience in customer services or call centre
- Resilience to keep calling and making phone calls
- Excellent communication skills with the ability to engage effectively with clients.
- Highly organised with strong attention to detail and the ability to multitask in a fast-paced environment.
- Proficient in using computers and Microsoft word and excel
- A passion for healthcare and/or recruitment industry and looking to go up the ladder.
- Ability to work flexible hours, including weekends and on call duties when required.
- Excellent customer service skills
- Administrative experience (1y preferred)
- Educated to maths and English GCSE or equivalent
- Additional leave
- Dress down Fridays
- Company events
- Company pension
- Free parking in surrounding area
- Health & wellbeing programme
- Close by to transport links
Join our team as a Bookings Coordinator and contribute to fostering a company culture and positive workplace environment where you can strive in the business.
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