Digital Operations Manager - Fraud and Payments
Contract: Fixed Term
Shift pattern: Full Time - 5 days in the office
Location: Nottingham, Beeston
Recruitment Partner: Matthew Nelligan
Are you ready to take your career to the next level? Join Boots as a Digital Operations Manager - Fraud and Payments and be part of a team that makes a real difference every day!At Boots, we believe in building a brilliant environment for our people, empowering you to deliver care, confidence, and connection to our customers and colleagues. As a key member of our Digital Operations team, you will collaborate across various teams and suppliers, ensuring our online customer experience is seamless and secure.
What you’ll be doingIn this role, you will:
- Build and maintain senior partner relationships, leading the operational delivery agenda across multiple teams and third-party suppliers.
- Manage and optimise business processes for Fraud and Payments, enhancing operational efficiencies.
- Lead a team of Assistant Managers and Assistants, providing development opportunities to support their growth.
- Strategically plan operational activities, focusing on fraud prevention and payment processing.
- Identify and resolve issues affecting daily trading, providing insights to improve our customer offer.
- Knowledge of current fraud industry trends.
- Experience working with online payments and familiarity with industry best practices.
- Proven experience in leading a team, with a focus on coaching and personal development.
- Excellent verbal and written communication skills, alongside strong numeracy skills for managing large datasets.
- Proficiency in Microsoft Office and the ability to navigate various systems.
- A structured approach to problem-solving, with a keen eye for detail and a desire to improve processes.
- Flexibility to support out-of-hours escalations and a proactive attitude towards challenges.
Where your brilliance can take you
At Boots, we are committed to your growth and development. You will have opportunities to learn something new every day and shape the future of our digital operations.
Rewards designed for you- Boots Retirement Savings Plan (up to 12% company contribution)
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Flexible benefits scheme including options for additional holiday and discounted gym memberships.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive.
What’s next?If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. We are open to discussing part-time and job share options. If you require additional support during the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon.Be brilliant with Boots.