Bank Ward Clerk - NHS
If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Job overview
We are looking for an enthusiastic and motivated individuals to join our team.
We currently Ward Clerk shifts going on an ad hoc basis to cover annual leave and sickness.
We require the successful post holder to be proactive, organised with good time management skills, within our busy, friendly and hard working team.
The Robert Jones and Agnes Hunt specialise Orthopaedic Surgery from elective joint replacement to spinal disorders and spinal trauma rehab.
Ward Clerks are the hub of the ward ensuring that the patients transfer smoothly through our digital systems and the ward staff are supported but ensuring stock are ordered.
The ward clerk ensures GP's are communicated with about the patients episode of care on discharge and that all follow up appointments are made for ongoing monitoring post operative. The ward clerks book patient transport and answer telephones from patients and relatives along with a multitude of other tasks to help the ward run smoothly.
We pride ourselves on the outstanding care delivered to patients throughout their entire journey from referral through to treatment, discharge and follow up care. The service is dedicated to the development of all staff members to ensure they are confident and proficient in providing highly skilled, high-quality care.
Main duties of the job
Under the direction of the CSM, the post holder will be responsible for assisting the ward team, ensuring the smooth functioning of the unit through effective communication, general administration and appropriate interactions with patients, visitors and the multidisciplinary team.
**Please note job description may be amended following review**
The Robert Jones and Agnes Hunt maintains a register of Temporary Workers “The Bank”. Joining the Trust’s Bank does not constitute a contract of employment between the bank member and the Trust. The Trust will notify bank members when a suitable assignment arises, and members will be able to choose whether or not to accept it.The bank worker is under no obligation to accept an offer of an assignment.
Working for our organisation
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities – including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Detailed job description and main responsibilities
Verbally welcome new patients onto the ward, admitting patients and checking details are correct electronically on the Trust PAS (Patient Administration System).
Use the Trust computer systems i.e. PAS (Patient Administration System), EPR, (Electronic Patient Record) E-mail, Microsoft Word and Excel. Registration of patients, inputting and collecting data, distributing this information to relevant personnel and acting upon the information received.
Retrieve patient information such as notes, X-rays scan reports etc. from within the Trust and external agencies. Notes and laboratory reports will be filed in accordance to CNST (Clinical Negligence Scheme for Trusts) standards. Preparing sets of notes for the Multidisciplinary team, for admissions, ward rounds and outpatients.Ensuring appropriate levels of documentation are available i.e. addressograph labels. On discharge check all notes and charts are filed correctly in patient records, ensuring discharge summaries are complete and notes are sent to appropriate destination.
This may involve walking long distances on a regular basis between departments and a degree of physical effort is required. Manual handling training is mandatory on an annual basis.
Verbally, telephone and electronically communicate with estates department for maintenance repairs within department.
Organising meals for patients and canceling as appropriate, communicating with kitchen staff/dietician to ensure dietary requirements are satisfied.
In accordance with hospital Trust Guidelines, order and confirm patient transport at the request of the nurse in charge, prior to a patient’s discharge or other hospital appointment – complete transport and ambulance forms
Sort and distribute mail and re-address if necessary.
To be accountable for own practice, and take every reasonable opportunity to sustain and improve knowledge and professional competence.
Attend annual mandatory/statutory training to ensure adherence to Trust policies and current legislation.
Attend relevant in house training sessions that are pertinent to own clinical practice, in order to enhance knowledge and skills.
To assist in the creation of a good working atmosphere.
Assist team members in the maintenance and control of stock/equipment, which may include ordering, collecting, and delivering items between departments.
Order stationery and equipment on the ORACLE and inform the Ward Manager / nurse in charge when ready for authorization and chase up as necessary.
Maintains a working environment that enhances and promotes the health and safety of patients and staff and all visitors to the area.
Assist in the data collection for audit purposes, categorise if necessary and send to appropriate destination either verbally, electronically or by telephone.
Ensure adherence to Trust policies, procedures, guidelines and current legislation.
Maintaining good interpersonal relationships with clients and relatives whilst maintaining confidentiality/sensitivity, working closely with all members of the multidisciplinary team.
Communicating with external agencies.
Answering telephone and helping with any queries regarding patients and relaying messages to ward staff, doctors and patients. Dealing with calls from patients, relatives who may be aggressive or distressed and refer as appropriate.
Communicate/interact between departments within the Trust and external organisations, to arrange times for patients to undertake investigations and keeping the senior nurse informed of progress at all times.
Preparing post operative and discharge packs, to support the nursing team.
Applicants from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship.For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk)
Person specification
Qualifications/Training
Essential criteria- Experience of using Microsoft Office applications
Skills & Competencies
Essential criteria- Ability to communicate effectively both verbally and in writing
- Good numerical skills
- Experience in dealing with matters of a confidential nature
Knowledge
Essential criteria- Basic working knowledge of Microsoft Word and Excel
- Willingness to undertake appropriate training
Important
Your application form must include a complete record of your employment history. Please explain any gaps in your employment/education history and reasons for these gaps. The Trust maintains the right to withdraw an employment offer or terminate employment if it is later found that an application for employment contained false, mis-leading or inaccurate information.For the avoidance of doubt this would include omissions of previous periods of employment or reasons given for gaps in employment.
Please be aware that we reserve the right to close this job advert early where sufficient applications have been received.
For Information
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT embraces diversity, equality and inclusion and our aim is to be diverse in age, gender identity, race, sexual orientation, physical or mental ability and ethnicity.
We are committed to ensuring disabled workers aren’t disadvantaged when applying for and doing their jobs and offer an interview to all applicants with a disability who meet the minimum criteria for the advertised post. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
Midlands and Lancashire Commissioning Support Unit (MLCSU) process recruitment on behalf of Robert Jones Agnes Hunt. Further information on how your personal data is managed can be found on the supporting Privacy Notice.
Your application will be made in Trac, the MLCSU's preferred third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs and also available in your candidate account.
If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
In submitting an application form to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.You also authorise the RJAH Hospital NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record IAT process should you be appointed to the post.