Team Leader - Customer Service Centre
Work Location: County Hall, Glenfield, Leicester, LE3 8HD
Worker Category: Hybrid Worker up to 2 days in the office
Salary: Grade 12 - £42,498 - £46,344 per annum
Working Hours: 37hrs Monday to Thursday 8.30am to 5pm Friday 8.30am until 4.30pm
Contract Type: Permanent
Closing Date: 12th February 2025
An exciting opportunity has arisen to work in the Adult Social Care Customer Service Centre as a Team Leader. The successful applicant will work with our existing and established management team to manage and develop the service.
The ideal candidate for this role will have extensive knowledge of working in an Adult Social Care setting.
About the Role
The Team Leader will be operationally responsible for the day-to-day management of a team of community support workers and Senior Community support workers within a busy and fast paced Customer Service Centre, which is the first point of contact for adult social care referrals.
The Team Leader will maintain a high performing team ensure high standards and an effective service.
The key duties:
- To improve outcomes for people by ensuring that staff can provide good outcomes for people by implementing the departments operating model and ways of working to deliver social care
- To provide technical and professional support to team members including CPD.
- To improve ways of working for staff by supporting and implementing improved working between teams and partner agencies. (MDT meetings)
- To manage staffing budgets and staff performance using departmental and corporate policies ensuring effective and efficient team capacity, capability and delivery.
- To ensure the effective management of team performance and resources.
- To provide performance and delivery reports to Strategic Service Managers and HOS
A DBS enhanced check for a regulated activity is required for this post.
About You
To apply for this post, you must:
- Be educated to degree level or equivalent management experience
- Have substantial adult social care experience and knowledge of The Care Act 2014
- Significant experience in people and performance management
- Have experience in successfully prioritising between competing service demands
- Understand partnership pressures and interdependencies relative to service area
- Partnership/MDT working with representative citizens and carers to identify service and support solutions
- Be able to develop trust within the team and encourage team members to build positive, trusting relationships with each other, across departments and with customers, service users, partners and/or the community as appropriate
We’d also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council.If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Georgia Littleton - Strategic Service Manager Access & Digital
Telephone: 0116 3059691Email: Georgia.Littleton@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities.We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click ‘Apply Now’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home.
By applying for this post, you agree to our Terms and Conditions.