Junior Specialist - Salesforce
If you need this job description in another format or need any adjustments for your application/interview process, please let us know at careers@clearchannel.co.uk
About Us
The Clear Channel Europe portfolio spans 14 markets with 16,000 digital and 400,000 non-digital displays.
Our Mission is To Create the future of media. Transforming our estate, to the benefit of all our stakeholders, through data-driven innovations and infrastructure.
Technology is an integral part of the overall European operating model, where we value transparency and accountability and focus on value.
Our overall goal is to enable the future of media by being the industry leading technology team who is customer obsessed, reliable, fast, flexible and innovative.
We’d love you to join us on our journey to Create the Future of Media
About the role
As part of the roll-out of Salesforce across our European BUs, we are looking for a Junior Salesforce Specialist that will work with a team of Salesforce Architects and Developers (whom will provide mentoring and direction to you), as part of the role of acting as a trusted advisor to the business stakeholders and to help support the team in configuration and development works that match the needs of the business and are built into successful solutions.
You will also be providing Level 1 support to End Users and business stakeholders through the helpdesk and dedicated support group chats, ensuring the set SLAs are met, as well as getting involved in providing basic training to the End Users and help build up our internal Salesforce community.
Why Join Us?
At Clear Channel Europe, we're not just embracing the future of media; we're actively shaping it. Joining us as a Junior Salesforce Specialist means you’ll play a key role in transforming the out-of-home advertising space, collaborating with a team dedicated to innovation, agility, and customer-centric solutions. Here, you’ll:
- Be Part of a Transformation: Work on the cutting edge of digital media, contributing to a revolution in out-of-home advertising, powered by data-driven insights and technology.
- Grow with Industry Experts: Collaborate with Salesforce Architects and Developers who will mentor you, fostering your professional growth and technical skills.
- Drive Impact: From supporting stakeholders to managing user training and technical support, your work will directly influence Clear Channel’s Salesforce community and user experience.
- Enjoy a Supportive Culture: Our values of transparency, accountability, and flexibility create an environment where your ideas are valued, and your growth is supported.
What you’ll be doing
System Development and Training Responsibilities- Collaborate closely with the Salesforce Technical and Solution Architect to deliver a high-quality, best-practice Salesforce solution.
- Support configuration, development, and deployment tasks within Salesforce, following the Architect's guidance.
- Coordinate with team members to gather requirements, assist with User Acceptance Testing, and support post-launch activities.
- Provide technical support for implementations, enhancements, and bug-fixes on Salesforce solutions.
- Assist in creating documentation on workflows and processes for future reference and training.
- Develop comprehensive technical knowledge of the Salesforce CRM and CPQ processes.
- Deliver basic training for end-users and new starters.
- Maintain ongoing Salesforce training and work toward certifications.
- You will become knowledgeable about the features and functionality within Clear Channel’s Salesforce instance.
- You will build strong relationships with key stakeholders in local business units.
- You will manage communication channels with local users and deliver basic training for new starters.
- You will contribute to resolving user errors or basic issues raised by end users.
- You will report new business requirements from local business units to the Acorn Salesforce team.
- You will complete assigned basic development and configuration tasks under the guidance of senior colleagues.
- They will approach the role with a genuine desire to shape it and make it their own.
- They are a proactive team player who thrives in collaborative environments.
- They possess strong communication and diplomacy skills, with the flexibility to adapt to the diverse cultures of stakeholders and colleagues.
- They have solid experience in effectively working with Salesforce and CRM systems.
- They have a proven record of successfully managing a support ticket helpdesk.
- They demonstrate a high degree of initiative, seizing opportunities to make improvements.
- They are a dedicated and supportive team member.
- What’s in it for you?
Out-of-home Advertising is a well-established medium undergoing a digital revolution, and one we believe we are unique positioned to capture.
You will be at the forefront of this journey, working with your peers to lead the way.
As part of this you will get to grow and learn by working with the latest tech, joining with innovate partners, and working with great colleagues on a day-to-day basis.
You will have influence and you will have the opportunity to create something you will feel proud off.
The package will also include:
- Flexible working, this is 2 days onsite and 3 days WFH
- 33 paid holidays inc bank holidays
- Company Pension Scheme paid up to 8%
- Healthcare Cash Plan
- Life Insurance and group income protection scheme
- Cycle to work scheme
We believe in fairness and as an equal opportunities employer we work hard to foster an inclusive environment, a place you can truly be yourself and be treated fairly. We focus purely on skills and behaviours so if you'd like the opportunity to help us create the future of media, we'd like to hear from you.