Receptionist - NGS Macmillan Unit - ref. c26935903
Job overview
We are looking to employ an experienced receptionist to work within the NGS Macmillan Unit, Chemotherapy department.
This post would be for 18.5 hours per week, working full days on Monday & Tuesday, with Wednesday am only. Please note that full time cover is usually required to cover the other receptionists leave periods.
We are looking for our receptionist to provide a friendly, comprehensive and courteous service and ensure the professional co-ordination of the reception area whilst maintaining confidentiality at all times. The post holder will provide support of the highest quality and efficiency.
Main duties of the job- Answering the phone, handling queries, taking messages accurately and promptly.
- Welcoming patients to the designated area
- Book follow up appointments and ensure the return of patient case notes are returned to the appropriate departments
- Opening and distributing post, and other internal communications Photocopying & laminating
- Accurate and timely recording of appointment outcomes
- Filing of reports and correspondence in patients’ case notes, in accordance with hospital procedures. Maintain patients’ case notes including updating and documenting any changes in patient details.
- Operating IT systems, including but not limited to Medway, email and Microsoft office
- Undertake clerical duties associated with the discharge or transfer of patients from the clinical teams
- Demonstrate a flexible approach to the department where there is a need for cross cover duties where appropriate.
- Be proactive in escalating any concerns of any kind to the Line Manager
- To maintain confidentiality at all times relating to the patients, staff and the Trust
- To actively participate in the Staff Appraisal process and to be familiar and comply with Operational, Personnel, Health and Safety policies and procedures including Fire, COSHH, No Smoking and Alcohol.
- It is the responsibility of every employee to actively help the Trust prevent and control infection by washing their hands effectively, attending appropriate training and maintaining up do date knowledge in infection control and prevention
Working for our organisation
Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision. As members of staff we will always:
- Show COMPASSION – treating everyone with kindness – welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
- AMBITION – Aspiring to be the best – reaching high standards, providing exceptional care and services; and achieving measurable improvements in people’s health and wellbeing
- RESPECT – Valuing and appreciating everyone – listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
- ENCOURAGEMENT– Opportunities for all – supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future
Detailed job description and main responsibilities
Please see the attached job description and person specification for more detailed information about this post.
Person specification
Qualifications & Trraining
Essential criteria- Educated to GCSE standard grade C or above including English & Maths (or equivalent)
- RSA II keyboard skills (or equivalent)
- ECDL qualification
Experience
Essential criteria- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience dealing with the general public
- Experience as working flexibly as part of a team
- Previous healthcare experience
- Ability to prioritise workload
- Ability to work under pressure
Skills and knowledge
Essential criteria- Numerate & Literate
- Remain calm in challenging situations
- Understanding confidentiality
- Computer literacy
- Good communication skills
- Ability to handle change
- Experience of the hospitals patient administration IT systems including Careflow
Personal Attributes
Essential criteria- Adaptable
- Smart appearance
- Pleasant & courteous manner
- Team worker
- Ability to work under own initiative
Demonstrates Proud to CARE values
Essential criteria- Compassion, Ambition, Respect & Encouragement
Flexible Working
If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
COVID19 Vaccination
Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.
UK Points-based immigration system
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route.Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.
Communications
Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.
If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.
Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.
This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.
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