Assistant Service Manager for Quality & Safety & Medical Staffing
A Vacancy at University College London Hospitals NHS Foundation Trust.
We are looking to appoint 2 full time (1.0 WTE) assistant service managers on a 18 month fixed term contract to support the children and young people’s (CYP) quality & safety and medical staffing teams at UCLH. Our post holders will support the operational management of our medical and honorary staffing teams and the strategic quality & safety agenda of the division.Post holders will have excellent time-management skills, with the ability to multitask and re-prioritise in an ever-changing work environment. A team working ethos is imperative to ensure the diversity of tasks within the assistant service manager roles, are met in a timely way to ensure that the division is improving on and continuing to deliver safe and quality car.
As part of the team, you will work with the quality & safety manager and quality & safety and medical staffing service manager, alongside other key stakeholders within the division, to support both service areas (quality & safety and medical staffing).
The postholders will be the first port of call for junior doctors, key roles will include rota development, leave requests, recruitment processes, induction, booking locums, and managing changes via electronic staff records (ESR). Additionally, post holders will support the service manager with the coordination and recruitment of staff under additional worker, honorary and observership contracts, as well as staff members under our service level agreements (SLA) and memorandum of understanding (MOU) with other trusts, such as Great Ormond Street Hospital (GOSH).
From a quality & safety perspective, the post holders will be responsible for facilitating all aspects of divisional governance which include but are not limited to preparing agendas, distributing papers, minute taking, developing and ensuring completion of action trackers; as well as supporting and providing assurance that the division is meeting local and national policies, procedures, guidelines and patient information review timelines.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.
Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
The post holders will be pivotal in supporting with incident and complaint management which may also involve leading investigations (where appropriate), and being an engagement lead, supporting staff or patients through the patient safety incident response framework (PSIRF) process.Postholders will need to be avid team players, who can also work autonomously, embracing a can-do attitude and striving for continued service improvement and positive change.
Through these posts, candidates will have the opportunity to develop valuable skills in operational management to enable progression into a wide variety of operational roles; should the post holder wish to continue to develop themselves in operational management.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLHa great placetowork, visit:Why Choose UCLH?
This advert closes on Tuesday 7 Jan 2025