Client Services Executive/ Administrator
Diadem Performance Limited Northwood
We are seeking a hi-energy Client Services professional to join our team to ensure smooth running of all client engagement, working with existing operational processes and a team of other administrators and associates. You could be at the early stage of your career and have the capability to grow with us.
Duties
Training programme co-ordination 60%
Follow established operational model including:- Liaising with clients to set up training and coaching
- Pre-workshop communication
- Production of workshop materials
- Updating operational workshop trackers
- Design support 40%
- Enhance/ update existing training materials in line with existing brand guidelines.
- Experience in a client-facing role.
- Can-do attitude, strong work ethic and positive energy
- Excellent attention to detail
- Proactive, self-starter who operates with minimal supervision
- Natural spoken and written communicator
- English primary language
- Excellent Microsoft Office (PowerPoint, Word, Excel etc.) capabilities.
- Desired: Experience managing external events such as conferences, hospitality, seminars, training sessions.
- Team player in a dynamic and friendly environment
- Driven, resilient, optimistic, flexible, able to work well under pressure
- Passionate about delivering consistent, high-quality client service
- Creative flair
- Takes pride in their work
If you are passionate about delivering outstanding client service and thrive in a dynamic environment then please get in touch!
Pay: Competitive salary - depending on experience
Benefits- Company pension
- On-site parking
- Private medical insurance
- 20 days holiday plus bank holidays
- Office-based Monday to Friday 9am to 5pm
- Proven Full time experience in a client-facing/ service role within sectors such as training, hospitality or memberships.
Work Location: Office in Northwood, Middlesex
Expected start date: 02/01/2025 (with opportunity for handover with existing team member beforehand)
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