Payroll Customer Service Operator
NHS Jobs Darwen
The successful applicant will provide experienced telephone support to all Payroll Client organisations. To provide experienced email support to all Payroll Client organisation in the form of sending and allocating. Review, respond and close basic/complex queries received over the telephone by referencing the frequently asked questions (FAQs) database.
Where complex queries are received, the post holder will evaluate (can this be handled by yourself?) and allocate requests to Payroll Officers if required. The successful applicant will provide experienced telephone support to the Client Employees in the use and navigation of the Payroll Self Service Portal.
Maintain a strong working relationship with all our nationwide Trusts & internally to ensure our focus of achieving a high level of customer satisfaction is consistently adhered to. Provide experienced administrative support to the Payroll Department in respect of issuing internal and outgoing post, referring internal documents to the appropriate staff and ensuring outgoing mail is completed in a timely manner.
Assist with departmental Training & Development, help with training your peers alongside your Team Leaders & Supervisor. Seek out Improvements to the Organisation in line with Continuous Improvement To use a flexible working approach, this involves assisting colleagues in covering any absences.
Where complex queries are received, the post holder will evaluate (can this be handled by yourself?) and allocate requests to Payroll Officers if required. The successful applicant will provide experienced telephone support to the Client Employees in the use and navigation of the Payroll Self Service Portal.
Maintain a strong working relationship with all our nationwide Trusts & internally to ensure our focus of achieving a high level of customer satisfaction is consistently adhered to. Provide experienced administrative support to the Payroll Department in respect of issuing internal and outgoing post, referring internal documents to the appropriate staff and ensuring outgoing mail is completed in a timely manner.
Assist with departmental Training & Development, help with training your peers alongside your Team Leaders & Supervisor. Seek out Improvements to the Organisation in line with Continuous Improvement To use a flexible working approach, this involves assisting colleagues in covering any absences.
Ensure all Mandatory Training is kept up to date along with attending internal training sessions to assist in developing a good knowledge of all Payroll Policies & Procedures. Continue own personal development in knowledge of NHS Payroll to provide our customers with the best support we can provide.
Lancashire Teaching Hospital NHS Foundation TrustDarwen
Do you have passion for excellent Customer Service? Are you enthusiastic and proactive with your approach to work?
The Payroll Customer Service Operator is responsible for providing experienced Payroll support to our clients; the successful...
Chorley, 7 mi from Darwen
About the role
What’s in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where...
Page PersonnelChorley, 7 mi from Darwen
About Our Client
Our client is a reputable leader in the retail industry. It operates on a large scale with a workforce of over 2000 employees. The company is based in Rochdale and prides itself on its commitment to customer service excellence...