Customer Service Advisor

Role Helpdesk Customer Advisor Contract Length 6 months Location Manchester - The contractor will be required to work from the offices 5 days per week Pay Rate to Candidate 12 60 PAYE A Helpdesk Customer Advisor is required to join a rail client on a 6-month contract in Manchester As an Advisor you will be required to deliver customer service to a range of internal and external Shared Services customers Responsibilities include operating high volume query management system answering queries in relation to payroll recruitment payables and personal protective equipment keeping customers informed of query progress dealing with many customer queries providing an engaging positive vibrant and extraordinary customer experience developing and improving relationships with stakeholders highlighting areas of potential improvement at the daily weekly focus groups The successful candidate must have experience in managing difficult conversations to a positive outcome and be able to demonstrate the ability to influence stakeholders positively You must have excellent listening and customer service skills and great telephone manner The desirable candidate will have occupational knowledge of shared services and have experience with ORACLE eBusiness Suite If you re interested please don t hesitate and apply now Send your CV on this application email or call phone number removed phone number removed Please be quick as this role won t be open for very long - Fusion People are committed to promoting equal opportunities to people regardless of age gender religion belief race sexuality or disability We operate as an employment agency and employment business You ll find a wide selection of vacancies on our website