Assistant Specialty Manager - Care of the Elderly, Stroke & Medicine

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

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Job overview

The post holder will manage the operational performance of services across Care of the Elderly, Stroke and Acute Medicine at Weston General Hospital. This will be achieved by delivering challenging performance targets through effective communication and liaison with consultant, medical, nursing and administrative staff across the Trust on a day-to-day basis.

The role is dual line managed by the Site Operational Manager and Specialty Manager for Care of the Elderly and Stroke, but the successful candidate will have close working relationships with other Specialty Managers, the Patient Access Team and the Administration Team at Weston General Hospital, as well as teams at both the Bristol Royal Infirmary and Southmead Hospital.

The post holder must be able to travel to other locations, such as the Bristol Royal Infirmary as some of the Trusts training courses and meetings are delivered at this location.

• To line manage and provide day to day supervision for administrative and clerical staff in Care of the Elderly, Stroke and Acute Medicine.
• To support the Specialty Manager to manage RTT performance and levels, including validation of pathways.
• To coordinate outpatient clinics ensuring that our clinical capacity meets patient demand, poor utilisation of clinics is escalated, and patients are booked in the correct order.
• Ensure optimum working of the teams at all times, prioritising the workload of the department in times of staff shortage.
• To understand the various clerical roles that contribute to the success of the department to provide back fill for absence of team members if necessary.
• To act as point of contact for the senior management team in reference to the day-to-day management of the admin and clerical teams in the patch.
• Ensure effective delivery of staff training/development, to enable a flexible trained workforce, to meet service delivery challenges.
• Attend and participate in various meetings within the department, Division and Trust.
• To assist the Specialty Manager in the achievement of all relevant performance targets, utilising cross divisional resources where necessary.
• To support the Specialty Manager with ward-based issues/resident doctor and consultant queries
• To support recruitment of staff including the preparation of job descriptions, personal specifications, adverts and documentation required for submission to the Divisional Pay Control Panel (PCP).

Working for our organisation

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

• Experience of working with administrative procedures

• Line management experience
• Knowledge of current issues and priorities in healthcare and the NHS
• Experience of office/team management
• Experience of managing performance, patient pathways, waiting lists, and access targets
• Project or financial management
• Previous relevant experience in a healthcare setting

Skills and Abilities

• Able to coach and mentor others
• Able to work within defined local and Trust policy
• Proficient in Microsoft Office
• Strong organisational skills and ability to manage multiple priorities
• Proven ability to work under own initiative and with flexibility to respond to change
• Clear written and verbal communication

• Knowledge of service improvement techniques

Qualifications and Training

• Degree-level qualification and/or relevant experience
• Evidence of continuing professional development

• Supervisory or management qualification

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.