Student Services Officer
Student Services
Student Services OfficerVacancy Ref: 155433
Salary: UofG, Grade 5, £26,038- £30,505 per annum.
This is a full time (35 hours per week) and open-ended position.
The University of Glasgow has been changing the world for more than 573 years, and today we are one of the world's top 100 universities. We are delighted to have been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities in the world.Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
The University of Glasgow is dedicated to the welfare and success of its students. This is an exciting opportunity for a Student Services Officer to join the University's Student Services team.
In achieving this commitment, the Student Services Officer plays a crucial role in delivering a positive and innovative student centric service to enhance the student experience. The post holder will report to the Student Services Enquiry Team Lead (SSET) and will be part of an established team.
Led by the University’s Student Support and Wellbeing function, the Student Services Enquiry Team offers a front facing service based in the Fraser Building on campus. The Service is open Monday to Friday during office hours and is accessed in person via the Fraser Building desk and/or the SSET online helpdesk.You will be required to work on campus in the Fraser Building generally for a minimum of 3 days a week, but more if required, usually during the busiest times of year such as the start of each Semester.
Serving as the initial point of contact for current and prospective students, graduates, and other visitors, the SSET Team is dedicated to providing a welcoming, professional and customer focused experience.
Team members are required to gather knowledge and share insight of the student journey to develop and enhance student services on an ongoing basis maintaining an awareness of issues affecting students. All team members ensure that services are delivered to high standards, fit for purpose and add value to the student experience, recognising the variety of needs of all groups accessing the service.
The Student and Academic Services Directorate work together to deliver our services in an integrated and professional way, and the front facing Student Services Enquiry Team are focused on providing innovative student centric services to support an enhanced student experience.
Closing date: 20 October 2024.