Community Services Administrative Support
NHS Jobs Islington
Communication To ensure that confidentiality is maintained with regard to the business of the services at all times. To liaise effectively with their line manager. To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner.
To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines. To manage all correspondence generated by the Community Services to patients, GPs and other health professionals in line with the Whittington Health procedures and protocols.
To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes Training and Development To be appraised annually as part of the Trusts Individual Performance review and Personal Development Plan To take responsibility for self-development on a continuous basis, undertaking on-the- job training as required.
To actively participate in the post holders own appraisal scheme in lines with the Whittington Health Service guidelines. To the complete of all mandatory training required by the organisation and ensure all modules are within date Other: Physical Effort Moving and handling files Sitting for long periods of time Keyboard skills.
Advanced use of IT packages and manipulating data Mental Effort Ability to input complex information and data into a computer throughout the working day accurately and effectively with interruptions from telephone calls and staff management responsibilities High level of concentration required for checking documents and analysing statistics, writing complex/sensitive reports and protocols and checking documents.
Ability to multi task in a demanding and pressurised working environment Emotional Effort Receiving telephone calls from distressed clients/relatives and emotional demands Occasional exposure to verbal aggression on the telephone and face to face.
To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines. To manage all correspondence generated by the Community Services to patients, GPs and other health professionals in line with the Whittington Health procedures and protocols.
To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes Training and Development To be appraised annually as part of the Trusts Individual Performance review and Personal Development Plan To take responsibility for self-development on a continuous basis, undertaking on-the- job training as required.
To actively participate in the post holders own appraisal scheme in lines with the Whittington Health Service guidelines. To the complete of all mandatory training required by the organisation and ensure all modules are within date Other: Physical Effort Moving and handling files Sitting for long periods of time Keyboard skills.
Advanced use of IT packages and manipulating data Mental Effort Ability to input complex information and data into a computer throughout the working day accurately and effectively with interruptions from telephone calls and staff management responsibilities High level of concentration required for checking documents and analysing statistics, writing complex/sensitive reports and protocols and checking documents.
Ability to multi task in a demanding and pressurised working environment Emotional Effort Receiving telephone calls from distressed clients/relatives and emotional demands Occasional exposure to verbal aggression on the telephone and face to face.
Handling sensitive information Dealing with elderly people, many of whom will have difficulties in understanding, i.e. hearing problems, confusion, dementia, etc Dealing with and managing staff performance, absences and conflicts effectively and sensitively Working Conditions Consistent use of VDU Sitting for long periods of time Travelling between different staff bases
eTeach UK LimitedLondon, 3 mi from Islington
administration
―Create and manage E&M/learner folders and documents
―Creating E&M EHCP/ALS student documents
―Supporting student exams with exam administration before and after examinations and exam room set-up
―Support sub-contractor & AEB E&M arrangements...
CLARION HOUSING GROUP LIMITEDLondon, 3 mi from Islington
Corsica Street office.
As a Repairs & Maintenance Support Officer you'll provide administrative support to assist with the smooth delivery of high-quality responsive repairs, voids works and cyclical repairs services within the relevant area of operation...
Dementia Carers CountLondon, 3 mi from Islington
Dementia Carers Count have an exciting hybrid opportuinity to deliver timely and efficient fundraising and administrative support, at home with one day in the London office, as we work to ensure that no dementia carer ever feels isolated, invisible...