Guest & Reservations Administrator

We are seeking a proactive and organised Guest & Reservations Administrator to join our team. This role involves overseeing a variety of administrative and operational tasks to ensure the smooth running of West Holidays.

The successful candidate will have a diverse role within the business.

Experience in a similar role would an advantage, however full training will be provided for the best candidate.

Key responsibilities including but not limited to:

Guest Relations & Operations:

• Manage day to day communication with guests, addressing enquiries and providing excellent service.
• Familiarise yourself with and operate our property management software system effectively.
• Process guest payments, including charging cards for reservations and handling extensions or charges to bookings.
• Send crucial pre-arrival, in-stay and post departure information to guests.
• Monitor and respond to guest reviews across various platforms in a professional and timely manner.

Revenue Management & Reporting:

• Generate revenue reports and monitor key performance metrics.
• Adjust nightly rates and implement special pricing strategies to optimise occupancy and revenue.
• Run monthly data reports, including year on year comparisons.

Property & Client Management:

• Onboard new properties, ensuring accurate and comprehensive listings on all relevant booking channels.
• Digitally file contracts, maintain an organised system, and manage updates to guest guidebooks, website and logins.
• Report and communicate maintenance issues to property owners promptly and efficiently.
• Complete and distribute monthly client statements accurately and on time.

Marketing & Social Media:

• Schedule and manage social media posts across multiple channels to enhance brand visibility.
• Collaborate on the development and continued growth of guest welcome books and other digital marketing materials.

Training & Development:

• Attend online training sessions for our property management system to stay updated on best practises.
• Maintain proficiency in Microsoft Word and Excel for administrate tasks.