Community Gateway Administration Supervisor
Job overview
Community Gateway Administration Supervisor
Band 3- 5 hours - Permanent
The Gateway provides administration support to the District Nursing Neighbourhood teams, the Integrated Urgent Care Team and the Adult Social Care Neighbourhood teams throughout Tameside and Glossop.
The Gateway creates a more streamlined and efficient service which improves service quality, provides a consistent response to all referrers and reduces the need for multiple assessments across community teams. The integrated service also ensures that new and existing users of our services have access to urgent and non-urgent offers that enable people to remain in the community or to return home as soon as possible from necessary hospital admissions.
This role will be responsible for Community Gateway staff management and development. They will also be the first point of contact for service users making an initial enquiry in to the Community Gateway regarding health and/or social care matters.
Main duties of the job
To have line management responsibility for Gateway Officers.
To support the Gateway Officers in ensuring all operational processes are adhered to in accordance with Gateway policies, agreed algorithms and standard operating procedures.
To provide advice, guidance and support to the Gateway Officers on day to day issues that may arise within the service.
Provide day to day coordination of staff including allocation of work.
To deal directly with routine queries as a “first point of contact” for members of the public and agencies within community health and social care.
To provide appropriate information and advice to members of the public and other agencies in order to help resolve their queries.
To receive queries through email, referral systems and by phone.
To be able to determine where a situation may need emergency, urgent or non-urgent intervention, and to refer this on to the relevant team as appropriate.
To complete any necessary information or documentation on EMIS and/or Liquid Logic to allow for referrals to be made.
Based on set eligibility criteria and using agreed algorithms, decide whether a referral should be forwarded to Social Care or Health services, or another appropriate agency.
Undertake booking of new, follow up and cancellation of treatment room appointments via EMIS PAS system.
To have knowledge of and be able to train staff in the systems and processes that are relevant to the job role.
Working for our organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Detailed job description and main responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria- English and Maths, GCSE, CSE, level 2 or A-C or above
- IT Skills in Microsoft, Word and Excel
- NVQ Qualification Level 2 or 3 in Business & Administration/Customer Care/Team Leading or equivalent
- Car Driver/ ability to travel.
Knowledge
Essential criteria- Knowledge of Patient Administration Systems (PAS) i.e.EMIS/IAS
- Knowledge of the Microsoft Packages
- General Office duties
Experience
Essential criteria- Have knowledge of a range of administration procedures
- Reception duties - answering the phone
- Customer Service skills
- Previous experience working with the general public
- Previous Line Management/Supervisory experience
- Mentoring experience
- Previous experience of dealing with people with a range of disabilities and vulnerable people within the community
Skills & Abilities
Essential criteria- Typing/IT skills
- Ability to deal sensitively and compassionately with a range of people
- Excellent telephony skills
- Flexibility to cope with changing needs of the job
- Eager to learn new skills
- Good communication skills
- Good organisational skills
- Ability to work alone and make judgements
New colleagues can look forward to a warm welcome here at Tameside & Glossop Integrated Care NHS Foundation Trust.
For our agenda for change staff, we offer a competitive benefits package with regular pay awards, annual leave of 27 days increasing to 33 days after 10 years and access to a competitive Pension Scheme to which both you and the Trust contribute.These terms and conditions are not applicable for Non-Executive positions.
Alongside this there are extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working. We have an on-site Occupational Health Service to support you at work and have fast track access to physio, counselling and complimentary therapies.
At Tameside and Glossop Integrated Care NHS Foundation Trust, we welcome applications from all candidates.
At the Trust we always adhere to the UK Visas and Immigration rules pertaining to right to work; candidates who do not hold UK or Republic of Ireland (RoI) citizenship are required to obtain a Certificate of Sponsorship (CoS) to be eligible to apply for either a Health and Care visa or Skilled Worker visa which allows them to work in the UK, unless they have eligibility to work in the UK via another route.
To avoid disappointment, candidates wishing to apply for a role at the Trust who do not hold UK or Republic of Ireland citizenship and who would require a CoS from an employer, should carry out a self-assessment process to identify the likelihood of obtaining CoS by visiting Work in the UK.
Use of Artificial Intelligence (AI) when writing job applications:
When one has decided to use the help of AI in writing job application, please note that it is essential to personalise the information, especially in the supporting statement segment of application. AI-generated content does not fully grasp the context and requirements of the job one applies to thus producing inaccurate and misleading statements.Full reliance on AI to write application can hinder chances of success at early stage of selection process as it cannot solely showcase how one’s knowledge, experience and skills meet job requirements. It is important that to give personal touch to supporting statement and strike the balance to avoid it sounding robotic.
We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.
Ordinarily, we accept online job applications only, however, as a part of reasonable adjustments, to meet different needs and requirements and ensure that applicants are able to give their best throughout the recruitment process, consideration will be given to a paper-based application, if requested.Please enquire with [email protected] or pick up an application template in person from our office.
Further details regarding the post can be obtained by contacting a Recruiting Manager as per contact details below.
How do you hear back from us?
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The Trust is committed to making a difference to the environment. Our "Save Planet Tameside & Glossop" strategy means that we work towards protecting our natural environment and "green" workplace practices at all times.