[ref. x8899418] Health Records Library Clerk - Torquay

Job overview

Health Records Library Clerk

Band 2 – Health Records Department

Torbay Hospital – 37.5 hours

Fixed Term 24 months - with a possibility of becoming permanent

Health Careers |

Our Library Clerk will assist in maintaining a high standard of support service to the directorates and departments throughout Torbay and South Devon NHS Foundation Trust, with their requirements regarding patients’ case notes.

• Delivering high volumes of patient records to various departments around the Hospital
• Adhering to the Health Records delivery schedule
• Involve repetitive heavy lifting of patient records in boxes and bags
• When working in the library there will be an expectation to retrieve and file

• Ability to work under pressure both independently and as a team player

Working for our organisation

We are a large, friendly team of approximately 70 full and part time staff, all with varied responsibilities. Everyone in the team contributes to the success and growth of the department.

• Maintain accuracy when pulling and filing case notes within the Health Records Library
• Maintain confidentiality at all times
• Pulling and filing of case notes within the Health Records Library
• Tracering, sending and delivering case notes in Medical Records boxes/bags
• Delivering and collecting case notes from various pick up points throughout the hospital
• Moving boxes of records to dispatch areas
• Answer and action requests from the A&E telephone
• Cover the service desk and action requests
• Locating misfiled notes within the Records Library

Person specification

Knowledge and Experience

• Excellent communication skills and telephone manner
• The ability to work as part of a team
• The ability to work under pressure

• NHS Experience

Qualifications and training

• Good level of general education
• Basic knowledge of computerised systems
• Keyboard skills

• Full driving licence

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
• Please read the job description and tailor your application to reflect the role
• Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
• It is your responsibility to assist us in the timely receipt of appropriate references

If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.