Care Group Administrative Assistant
Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated.We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination.
There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
Care Group Administrative Assistant -Permanent Post
The post holder is to support the Care Group Support Officer (CGSO) in the operational management and delivery of Divisional priorities. They will be required to facilitate the continuous provision of a high quality administrative support to the Care Group Management team.They will support the CGSO in ensuring that patients are proactively managed and monitored in order to support the delivery of the Trust 18 week RTT target. Ensuring that on- going compliance with national and local waiting time's targets at all times are met.
The post holder will support the CGSO in effective liaison with patients and clinicians in order to ensure that all Trust targets are met.
The post holder will be well organised, have attention to detail and proactively identify, escalate and resolve any patient pathway issues relating to 18 week delivery. Excellent communication skills are required as well as experience of working within the Trust IT systems eg.Careflow and Fusion. Flexibility and a responsive attitude are also required in order to react to changing demands of the division.
PLEASE NOTE - IF THIS POSITION RECIEVES A HIGH NUMBER OF APPLICATIONS, IT IS SUBJECT TO CLOSING EARLY.
Main duties of the job
Care Group Administrative Assistant
An exciting opportunity has arisen within the Division of Medicine for a Care Group Administrative Assistant working 37.5 hours per week.
The post holder will be accountable for providing an efficient administrative service to a number of medical specialties, under Long Term Conditions, as well as supporting the wider Division.
The successful candidate will need to be enthusiastic and positive team player. The candidate should have experience of working in an administrative setting, preferably within healthcare.
The post holder will act as a point of contact for all members of the Multi-Disciplinary Team, as well as external stakeholders and must be able to organise their own workload within defined guidelines.
Please tailor your application to the Job Description/Person Specification provided. Training for the systems we use will be provided.
The Trust reserves the right to close this vacancy early should we receive 50 applications prior to the advertised closing date. Therefore if you think this job is for you, please ensure you submit your application as soon as possible!
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community.Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit.
A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
To provide an effective administrative service within the Medicine Division -supporting a number of medical specialties for Long Term Conditions.
Please see job description for further details.
Person specification
Qualifications
Essential criteria- Educated to CSE / GCSE level, including GCSE English & Maths
- Able to demonstrate a good command of English language, verbal and written
- Good computer literacy.
Experience
Essential criteria- Knowledge of 18 week RTT targets and waiting times.
- Microsoft Office applications with experience of Microsoft Word and Excel.
- Good understanding of NHS / admin systems and processes and patient treatment pathways
Skills
Essential criteria- Good organisational skills and able to prioritise workload
- Excellent written and verbal communication skills, including the ability and confidence to liaise credibly with individuals of all disciplines and grades
- Ability to work on own initiative, make effective decisions and problem solve
Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
** Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees**
We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period.Failure to complete this section may result in your application not being processed.
Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.
Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.
Referee email addresses should be provided on your application form.
Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.
We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.
If a large number of applicants meet the essential criteria then random selection will be applied.
We are committed to operating flexible working practices wherever possible and committed to equal opportunities.