Mortgage Administrator - North East London

The ideal candidate will be hardworking and reliable, with at least one year of experience in the mortgage industry, and will bring a positive, enthusiastic attitude to the role.

Working hours:

• Monday to Friday
• 9:00 – 17:00
• Possibility of flexible remote working after a successful probationary period

Benefits for the successful Mortgage Administrator:

• £25,000 – £28,000 (Depending on experience)
• Pension
• Competitive Holiday Entitlement
• Flexible working hours
• HR & Well Being Services
• Company Events
• Mentoring & Coaching
• Career Progression

Mortgage Administrator requirements:

• Experience in the mortgage industry vital
• Excellent written & verbal communication skills
• Meticulous with a keen eye for detail
• Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times
• Ability to work under pressure and problem solve, both independently and part of the team
• Computer literate and familiarity with Microsoft office
• Well organised with excellent time keeping

Key duties of the Mortgage Administrator will include but will not be limited to:

• Dealing with incoming calls, emails, post and voicemails
• Responding to any non-advisory queries in a professional and timely manner
• Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible
• Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct
• Keeping clients & associated parties updated on the status of their applications, ensuring every step of the customer journey is as clear and stress free for the client as possible
• Inputting cases onto the system, ensuring all details are accurate and all documents have been received in line with our compliance policies
• Inputting mortgage/insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information.