Mortgage Administrator
Who are we?
At Mojo Mortgages we are on a mission to become the largest and most disruptive mortgage broker in the UK. With the support from our family of brands, including Uswitch, Money, Confused, and Zoopla, we're scaling fast and taking the industry by storm.We're not just growing quickly, we're growing exponentially.
We're all about pushing the boundaries, doing mortgages differently, and delivering outstanding service that makes a real difference in people's lives.
We're looking for talented and driven individuals to join our team and help us achieve our mission. If you're passionate about making a positive impact, love to innovate and want to be part of a dynamic and fast-paced team, we want to hear from you.
Requirements
What will you be doing?- Provide a vital support function to our Mortgage Experts and Case Managers to ensure the best outcome for our customers.
- Core responsibilities in this role are to support our customers day to day by answering our inbound call line and data entry inputting customer information into Applications and keying DIPS.
- You will be responsible for organising customer and lender communications for the wider Case Management team
- You will manage updates from lenders, conveyancers and surveyors filtering this back to customers with comprehensive updates.
- Manage task lists and call backs for voicemails across the department
- Meet Key Performance Indicators (KPI) targets as set out and agreed with your line manager
- Liaise with other departments to provide exemplary delivery
- Share best practice knowledge with colleagues to promote continuous improvement
- Organisation - You’ll be busy, constantly and change happens a lot, so you’ll need to be organised
- Experience in a Mortgage Admin or similar financial services admin role.
- Mortgage process knowledge and experience is preferred.
- Customer Centric approach - We aim to deliver great customer experience every time and you will be at the forefront of this in your role as a Mortgage Administrator.
- Accuracy - You will be responsible for inputting important customer information into their mortgage applications and Key DIPS. A right first time approach and excellent attention to detail is essential.
- Confident on the phone with experience in a high volume telephony environment
- Fast paced, vibrant and forward thinking, we need you to bring your Mojo and really add value to our team!
Benefits
What you’ll get in return..
We're proud of our high Glassdoor Score, British Bank Awards, and fantastic customer reviews, but we're always striving to do better so we’ve taken a lot of time to put together a benefits package we think you’ll love.
£24,000 annual salary and 25 days holiday plus bank holidays and because that isn't enough, you will also get an extra half day off for your birthday, full day off if you move house and 2 companywide close down days per year just because we think it's a great idea!
You’ll also benefit from:
- Work from anywhere in the world for up to 30 days per year
- Sick pay and sick pay insurance
- Wellness programme from Able Futures
- Subsidised private medical insurance
- Critical Illness cover & Death in service
- Enhanced parental & adoption pay
- Compassionate leave
- Long service awards up to £3000
- Casual dress
- And more!
#Mojo