[ref. e13227717] Pump Service Lead Administrator in Adult Diabetes - Bath

Job overview

This is an exciting opportunity to join the Diabetes Department at the RUH, Bath.

We are looking for an enthusiastic and dynamic individual to join our fantastic team and help us make a positive difference for our patients.

The post holder will be a key member of the Diabetes pump service, providing full and comprehensive support and high level administration to the Team. This role will support the Diabetes Specialist Nurse team to manage patient pump and specialist technology warranties, management of consumables and pump ordering, co-ordination of technology training, facilitation between manufactures and the Diabetes Nursing team.

The post holder will work alongside consultants and key stakeholders to assist with the implementation of processes and projects that support the future goals and expectations of the Adult Diabetes Pump Service, with involvement in the implementation of the procurement framework.

• Arrange and facilitate the management of pump and specialist technology renewal sessions, liaising with individual representatives, making amendments when necessary, dealing with cancellations.
• Managing Adult Diabetes pump renewal appointments at the RUH, ensuring these are booked through SystmOne and that any missed/cancelled appointments are rescheduled accordingly.
• This role will also need to work with the Diabetes Nurse Specialist and representative to ensure that the outcomes of pump renewals are recorded electronically.
• Event management in the organisation of meetings, specifically pump introduction sessions and technology training sessions, co-ordinating with the nursing team to ensure these are utilised.
• Ensure all relevant pre-information is sent to patients prior to any training sessions.
• Documentation development, audit and maintenance of the Diabetes Nurse Specialists SystmOne activity requiring extensive use of Microsoft office, including Excel, Word and
• Responsible for accurate ordering for all patients medical pumps, specialist technology and associated consumables, tailored to individual patient needs.
• Managing warranty list with the Lead Diabetes Specialist Nurse to ensure technology orders are initiated in advance of equipment expiry.
• To facilitate the entire ordering pathway, this includes recording requisition and purchase order data and accurately ensuring all appropriate ordering documentation is completed and sent within a timely manner.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Knowledge & Experience

• Significant previous secretarial/administrative experience

• Experience within the NHS or similar health care setting
• Experience of working within the diabetes speciality, specifically diabetes technology

Specific Skills

• Working knowledge of Microsoft Office – Word, Excel, Outlook
• Evidence of Keyboard skills
• Evidence of ability to communicate with all levels of staff and members of the public

Qualification & Training

• Educated to GCSE pass level or CSE equivalent qualification.
• Evidence of good literacy and numeracy skills
• Word processing / audio typing qualifications or RSA level II or equivalent
• Understanding of administration processes to NVQ Level 4 or equivalent knowledge and experience

• AMSPAR qualification