Contact Centre Advisor
Fixed Term Contract to 18 February 2026
The Council is seeking to appoint an enthusiastic customer focused individual to join our Customer Services team in providing a high level of customer service to the general public. This post offers unique challenges and provide an excellent opportunity to develop your skills and experience.
Based at our Contact Centre on Hundred Acre Lane, Worksop, the successful candidate will provide an efficient service to customers accessing our Golden Number service. This role is responsible for delivering a high quality and effective response to all customer enquiries and will provide relevant administration support and data entry to ensure software systems are up to date.
Applicants must be committed to providing a high level of customer care and possess good communication skills. You must be able to stay calm under pressure and deal with members of the public, Officers and Members in a courteous manner, as well as being a strong team member who is flexible to meet the demands placed upon the team.
Bassetlaw District Council is committed to offering a high level of customer service.
We value the diversity of our people and actively encourage applications from all sections of the community. We maintain fair and well thought out recruitment processes at every stage to make sure that everyone is treated equally.
If you would like more information about the role, please contact Adele Watson, Customer Services Manager on (01909) 533533.
A generous employee benefit packaged including 26-32 days holiday plus bank holidays, free healthcare cash plan, flexitime and so much more. You can read about all our employee benefits here.
To apply please visit Jobs and careers | Bassetlaw District Council to upload your CV and covering letter, highlighting your relevant experience, qualifications, skills and achievements.
Please note that the application process will require you to upload your CV. If you don't have one to upload, you can download a CV template we've created to help you get started.
CLOSING DATE: Sunday 13th October 2024INTERVIEW DATE: Monday 21st October 2024