Pharmacy Receptionist
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
Are you a friendly, organised individual with excellent communication skills? We are looking for a dedicated Pharmacy Receptionist to join our team!
As the initial point of contact for patients, nursing staff, and other healthcare professionals, you will be responsible for:
- Answering and directing telephone enquiries in a professional and helpful manner.
- Receiving prescriptions and ensuring they are processed efficiently.
- Managing pharmacy-specific work at the hatch, including patient interactions.
- Providing exceptional customer service to both patients and healthcare providers.
- Assisting with administrative tasks such as filing, organising, and general office duties.
Ideal candidates will have:
- A friendly, approachable, and professional demeanour.
- Strong organisational skills and attention to detail.
- Excellent communication abilities and a willingness to assist others.
If you are enthusiastic about delivering high-quality service and would like to develop your skills in a healthcare setting, we encourage you to apply!
Main duties of the job- Ensure all patients and hospital staff are attended to promptly in a friendly manner and referred on appropriately.
- Receive prescriptions according to current protocols including the receipt of prescription charges and tracking prescriptions through the prescription tracking system.
- Take appropriate prescription charges from patients, usage of the till and ensure prescriptions are completed with payment and non-payment details.
- Answer the telephone in a courteous, helpful and informative way, gathering the information accurately and dealing with the query in a professional manner.
- Maintain patient confidentiality.
- Assist in receipt and storage of pharmacy supplies including storage and loading the Pharmacy robot.
- Refer questions from patients or healthcare staff to appropriate members of the dispensary team.
- Use CMM (Pharmacy computer system) to undertake routine checks of stock levels in the Pharmacy, checking expiry dates and ensuring that stock is rotated according to procedures.
- Carry out general housekeeping duties such as topping-up of bottles and cartons.
- Assist in collection of information for audits around work delivery, patient waiting times etc.
- Maintain a clean, safe working environment by cleaning and tidying dispensary.
- Deliver medicines to the wards and assisting portering staff as required.
- Accurately complete paperwork gathering all information that is required.
- Prepare medication for deliveries to wards and external hospitals
Working for our organisation
Why colleagues think we are "a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Detailed job description and main responsibilities
Please refer to the detailed Job description and Person Specification attached for job description and main responsibilities.
Person specification
Qualifications
Essential criteria- Good basic education e.g. (GCSE's or equivalent qualifications) or previous relevant experience
- Level 2 qualification in Pharmacy Services (or in training to gain qualification)
Experience
Essential criteria- Recent employment in pharmacy environment or hospital environment
- Experience in welcoming customers and answering the telephone
Skills
Essential criteria- Ability to work to Standard Operating Procedures accurately and in a timely fashion
- To be literate & numerate
- To work accurately
- To have a clean and tidy appearance
- To have a positive attitude and the ability to recognise and embrace new ideas
- Ability to work in an organised and calm fashion in a busy environment
- To be courteous with all customers, both internal and external, including members of the public and other healthcare professionals
- To demonstrate good written and oral communication skills
- Ability to work and communicate well within a team
- Ability to recognise limits of own competencies and to refer and seek advice from colleagues
- Keep accurate and legible records
- To have basic keyboard/computer skills
Special Circumstances
Essential criteria- Able to travel to other sites and off site as necessary
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.
Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before to the closing date.
Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interview will not be reimbursed.Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.