1st Line Application Support Analyst | Berkshire Healthcare NHS Foundation Trust

apartmentBerkshire Healthcare NHS Foundation Trust placeReading calendar_month 

Can you make a difference? Do you enjoy helping people solve problems?

If you’re a motivated individual with a ‘can do’ attitude, strong attention to detail, the ability to work under pressure in a fast-paced support environment, a passion for learning and possess excellent communication and customer service skills – then we just might have the perfect opportunity for you.

We believe technology and innovation will drive the way care is delivered in our community, and we are committed to using technology to engage with patients.

We’re looking for someone to join the first line team within our clinical application support service. Based at our Bath Road office in Reading, the application support desk operates from 08:00 – 17:00 Monday to Friday, you will work a shift pattern to cover this period.

This is a great opportunity for a junior IT analyst or administrator to gain experience and grow within

a forward-thinking organisation.

You will be office based in this role throughout your induction training period (16-20 weeks). Upon
completion of induction and once competent in the role you will join the team rota which then allows
some hybrid working, this will generally require you to be in the office up to two days per week
  • Working harmoniously,effectivelyand efficiently within a team and as part of a wider service delivery function.
  • Takingand resolvingcalls from users with clinical applicationissues.
  • Providingasmartcard registration and support service.
  • Providing support to customers via telephone, email, MS Teams and in person.
  • Ensuring all issues are logged on the support desk system with detailed andaccurateinformation.
  • Escalating complex issues to the System Admin team.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
  • Flexible working options to support work-life balance
  • 27 days’ annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • ‘Cycle to Work’ and car leasing scheme including electric vehicles
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave
  • Free parking across Trust sites

The “must haves” for this role:

  1. At least 1year’s experiencein an IT/Application Support or Technical Customer Service role.
  2. Excellent communication skills. Able to convey technical issues to a non-technical audience.
  3. Ability to work under pressure and to deadlines and deliverobjectives.
  4. Ability to work effectively as part of a team and onyourown to achieve service KPIs.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’recommitted to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.

Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about any questions you may have. Pleasedon’thesitate to call: David Rowe on0776 876 3270or email: david.rowe@berkshire.nhs.ukwho’llbe delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so pleasesubmityour application as soon as possible.

Please note: Due to the salary requirements for visa applications, we are NOT able to provide sponsorship for this role.

This advert closes on Thursday 26 Dec 2024

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