Community Engagement and Coproduction Manager

Job overview

CYP Co-Production and Community Engagement Manager

North London NHS Foundation Trust is seeking a dynamic leader to transform Children and Young People (CYP) services by prioritising the voices of young people, families, and carers in decision-making, fostering equity, innovation, and service excellence.

Key Responsibilities:

• Engagement Initiatives: Utilising service user feedback to drive meaningful improvements and embed collaboration in service development.
• Empowering Service Users: Partnering with young people, parents, and carers to ensure their voices influence decisions and outcomes.
• Community Outreach: Building connections with underserved groups, schools, faith groups, and community organisations.
• Promoting Co-Production: Leading a team to embed co-production practices and deliver training to foster shared ownership.
• Enhancing Stakeholder Representation: Strengthening forums like the Youth Board and establishing a Parent and Carer Board.
• Innovating for Excellence: Driving research and innovation to promote best practices.

Ideal Candidate Profile:

• Expertise in co-production and community engagement.
• Proven experience implementing inclusive strategies across diverse communities.
• Strong leadership, communication, and creative problem-solving skills.
• Commitment to equity, innovation, and quality in CYP services.

This is an opportunity to shape inclusive, impactful CYP services for the future.

Main duties of the job

• Coordinate and deliver co-production and engagement projects across the CYP division.
• Manage the expert-by-experience team and oversee training for all stakeholders on co-production practices.
• Embed feedback mechanisms and analyze service user insights to shape service delivery.
• Support the Youth Board and establish the Parent and Carer Board to ensure representation and inclusivity.
• Build and nurture partnerships with local schools, faith groups, and community organizations.
• Drive research initiatives that advance the evidence base for co-production models and best practices.
• Maintain strong relationships with internal and external stakeholders, from service users to national organizations.

• Education: Bachelor’s degree or equivalent experience (essential); Master’s degree and/or project management qualification (desirable).
• Experience: Proven expertise in co-production, community engagement, and working with underserved populations.
• Skills: Strong leadership, communication, and organizational skills; ability to analyze data and produce actionable insights.
• Values: A commitment to inclusivity, equity, and the empowerment of young people and their families.

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

The postholder will be aligned with our Values:

• We Are Kind
• We Are Respectful
• We Work Together
• We Keep Things Simple
• We Empower
• We Are Proudly Diverse

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington.

Detailed job description and main responsibilities

Please review to the detailed Job Description and Person Specification for further details about this role.

Person specification

Education and Qualifications

• Bachelor’s Degree or equivalent level of experience
• Evidence of Continuous Professional Development
• Further training or equivalent experience in project management, financial management or supporting change management processes

• Master’s qualification in health-related degree or equivalent experience
• Project management qualification e.g. Prince 2

Personal Qualities

• Proven organisational and planning skills
• Ability to work under pressure and cope with deadlines.
• Emotional intelligence and always remain professional and aligned with Trust values in all interactions
• To be able to express tenacity and assertiveness in an appropriate and effective manner
• To have an inquisitive nature

Experience and Knowledge

• experience of setting up engagement projects and youth board
• Experience of working in health or social care services
• Experience of working within the Mental Health Provider Services particularly working with volunteers, service users and carers/families
• Facilitating service users, groups and meetings
• Practical experience of running patient surveys and patient experience projects, patient and carer groups, networks and forums

• Working as a project coordinator or support officer
• Establishing general administrative systems and processes
• To have experience of managing major change programs in large corporate environments
• Experience of leading on change management at a service/system level

Skills and Abilities

• Knowledge of patient experience data collection and analysis techniques and approaches to involvement and engagement
• A high level ability to communicate effectively highly technical and clinically sensitive information within and outside the NHS
• An understanding of the application of the principles of Equal Opportunities
• Highly developed personal skills to act with tact and sensitivity when dealing with upsetting and sensitive situations and incidents.

• Ability to develop and use complex multi-media materials for presentations in public, professional and academic settings

Other Requirements

• Ability to work flexibly including travel to multiple sites to coincide with the accessibility of healthcare professionals, patients and the public.
• Ability to work on own initiative, manage time effectively, to work concurrently on an umber of priorities, to meet deadlines and to produce high quality outcomes to defined specifications.
• Self-awareness with effective coping strategies
• Actively develops themselves and supports others to dothe same.

• Good design skills for promotional material production