Customer Service Representative

• Annual Salary: £24k - £25k dep. experience.
• Location: Kendal, Cumbria
• Job Type: Full-time, Permanent
• Working hours Mon – Thurs 08.30 - 5pm and 08.30 – 4pm on Fridays.

We are seeking a Customer Services Representative to join our client’s team in Kendal. The successful candidate will be responsible for delivering exceptional customer service to our client’s customers, handling a variety of tasks from order processing to problem-solving, and contributing to the smooth operation of the customer service functions.

Day-to-day of the role:

• Efficiently process and manage customer orders from entry to delivery.
• Address general customer enquiries and resolve specific issues.
• Coordinate with external warehouse providers and delivery/haulage companies.
• Support account and product managers, assisting them as needed.
• Cultivate excellent relationships with all external customers.
• Contribute to the improvement of current practices and the continuous development of the role.
• Perform office-related tasks and handle the picking, packing, and dispatching of sample and small orders from our Kendal warehouse.
• Assist in stock takes and other tasks as the role and business evolve.

Required Skills & Qualifications:

• Strong customer service and communication skills.
• Polite and effective phone manner.
• Experience in customer service is advantageous along with experience of working within an office environment.
• Computer literacy with proficiency in Excel and Word.
• Experience with SAP is preferred but not essential.
• Keen attention to detail with the ability to prioritise and organise.
• Analytical and proactive problem-solving skills.
• A calm and helpful approach to all customer interactions.
• Eagerness to learn new skills and adapt to changes in the role.
• Ability to work effectively within a team and independently.
• A clean driving licence.

Benefits:

• 25 days holiday plus bank holidays, pension and discount on all products.
• Opportunity to work in a passionate team.
• Supportive work environment that values initiative and dedication.

If this role sounds like your next career move please APPLY NOW!