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• Ability to handle phone calls with professionalism and proper etiquette
• Help customers register online and process their orders.
• Prioritising and processing customer orders and requests submitted by telephone, email, and live chat.
• Liaise with our ‘bricks and mortar’ stores to process online orders smoothly
• Investigate errors and resolve complaints quickly and patiently.
• Liaise with customers who have received their orders late, or have received incorrect items.
• Resolve issues, to the customers satisfaction, arising from product faults or damage incurred during transportation.
• Keep confidential records and financial information private and secure. Applicants will be expected to pass an FCA rules compliance program.
• Learn how to use database systems and technology to deliver great customer care
• Liaise with company suppliers to gather information where feedback to customers is necessary.
• Check product availability for customer orders and order or restock items if necessary to satisfy the customers orders
• Communicate with customers about their orders, including any delays or changes in delivery.

• Excellent verbal communication skills.
• Strong phone etiquette and interpersonal skills.
• Ability to analyse information and provide effective solutions.
• Experience in data entry with attention to detail.
• Previous experience in a customer service role is preferred but not essential.
• A positive attitude with a willingness to learn and adapt in a fast-paced environment.

Job Type: Full-time

Ability to commute/relocate:

• Leyland: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Phone etiquette: 1 year (preferred)
• Data entry: 1 year (required)
• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person