Operations Administrator

Location: Dudley

Are you an organized, customer-focused individual with strong administrative skills? Our client, a leading service provider, is looking for a reliable Operations Administrator to join their team based in Dudley!

As an Operations Administrator, you will be the first point of contact for customers, assisting with queries, troubleshooting, and liaising with engineers to ensure seamless repairs, installations, and maintenance. You’ll be responsible for delivering a high level of customer service while maintaining accurate, professional records in line with GDPR requirements.

Key Responsibilities:

• Serve as the primary point of contact for customers regarding service and delivery inquiries
• Handle a variety of calls related to general customer inquiries
• Produce and prepare relevant paperwork to assist installation teams
• Scan, upload, and maintain documentation to ensure accurate record-keeping
• Generate invoices for products sold and chargeable remedials
• Maintain and update customer files in line with company policies

Qualifications & Skills:

• Have a strong understanding of UK geography to assist with planning and scheduling
• Proven experience in an administrative role, ideally in a customer-facing environment
• Excellent communication skills, both written and verbal
• Familiarity with GDPR and document management
• Empathetic, customer-first approach
• A flexible approach to work and willingness to take on additional responsibilities

If you would like to be considered, please apply today! Immediate start is available.