Customer Service Advisor - Inbound

Job description

There will be 2 weeks training - 09:00 - 17:30

1 in every 2 - Saturday 09:00-17:30

Job Role:

Your key responsibilities, which are not exhaustive and not limited to include:

• Managing inbound calls to the business from clients / customers’ requests.
• Working towards and aiming to exceed sales expectations.
• Helping the customer understand the different handsets, deals and network providers on offer.
• Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
• Building relationships with customers to ensure converting a one-time customer into a customer for life.
• Deliver a consistent call flow, giving the customer the confidence in the information provided.
• Maximise up selling opportunities whilst ensuring the customer has an informed choice.
• Uncapped Commission Structure

Key Skills:

• A commitment to providing great service.
• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Remain positive and enthusiastic during every customer contact
• Experience of working towards targets.
• An interest in technology.
• Consistently provide a high level of service.
• IT skills.

This role is subject to a Clean DBS it is imperative that each applicant provides support to the process.

Full Training is given.