Student Services Advisor - Paignton - ref. g56158915
Student Services Advisor - Enrolment
Job Ref: PS2516Salary: £22,620 to £22,846 per annum, plus excellent benefits
Contract Type: Permanent, full-time, 37 hours per week, 52 weeks per year
Location: Paignton, Devon
If you thrive in a professional frontline environment and have impeccable customer service skills, you could be the person we are looking for. We are searching for a Student Services Advisor to join our Admissions and Enrolment Team.
In this busy frontline customer facing role, you will provide a welcoming and professional service. You will be providing outstanding customer service and impartial information, making a strong contribution to our comprehensive ‘one stop’ Helpzone service.
Your days will be varied as you liaise with staff and colleagues across the College, whilst taking responsibility for the day-to-day customer enquiries, admissions and enrolment including supporting the college funding and transport support function.As part of the Helpzone, you have an important part in facilitating a highly effective learner journey.
The ideal candidate will have GCSE English and maths at Grade C / Grade 4 or above. You will have previous experience of working with members of the public in a frontline environment, with strong communication and computer skills. Data entry experience is as important as your attention to detail, organisation skills and pleasant disposition.
Our staff are integral to maintaining our passion and high-performance levels, and we reward our staff for this. Our benefits are designed to encourage a healthy work-life balance, and include:
- 25 days annual leave (pro-rata of fractional) including the option to purchase additional holiday days;
- Christmas Closure of up to 2 weeks in addition to annual leave entitlement;
- Access to a wealth of training, apprenticeships and funded higher education opportunities as well as dedicated training days;
- Local Government Pension Scheme Employer pension contributions of 18%;
- Hybrid and flexible working patterns;
- Subsidised fitness suite facility, onsite hair and beauty salon, access to a wide range of catering facilities, outdoor gym and free eyesight tests;
- Major supermarket and high street employee discount schemes;
- Life Assurance (if member of pension scheme);
- On Site Nursery (Mama Bears);
- Employee Assistance Programmes;
- Discounted travel schemes.
Interview Date: TBC
For a full Job Description and Person Specification please visit our dedicated recruitment website.
Having read the job description, should you have any questions relating to the role prior to applying, please contact Ben Cox via email at bencox@southdevon.ac.uk
To apply and for a full job description please visit the Jobs page of the South Devon College website. Please do NOT send CVs, we only accept applications via the relevant form on our dedicated recruitment website.
We offer hybrid and flexible working patterns and welcome applications from people who wish to apply using these options.
Please note that you will be required to be in possession of an Enhanced DBS Certificate or be willing to undertake an Enhanced DBS check as a condition of employment at the College.
This College is committed to Safeguarding/Prevent and promoting the welfare of students, including children and young people, and expects all staff and volunteers to share this commitment.
The College is committed to applying its Single Equality Scheme at all stages of recruitment and selection. Shortlisting, interviewing and selection will always be carried out without regard to gender, transgender status, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnicity, religion/belief, age, pregnancy or maternity leave, or union membership.
Reasonable attempts will be made to accommodate the particular needs of any candidate who has notified us of a disability. This may include changing the timing or location of any interview to enable the candidate to attend, providing information in different formats or larger type, etc.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands and final warnings that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020).
Working at South Devon College, you can expect access to an exciting range of training, apprenticeship and opportunities for degree level study alongside your work to keep you at the top of your game, as well as generous holiday allowance of 25 days pro rata and a strong emphasis on work-life balance.
The staff at South Devon College are truly inspirational and this is a reflection on the whole College culture of continuous improvement and support for all of our students and communities. We hold the prestigious Investors in People (IIP) Platinum accreditation, the highest level awarded by the people management standard.This prominent distinction confirms the College’s status as not just a leading Further Education College, but also as a top employer in the country, as it joins the top 7% of accredited organisations across the UK.
We aim to provide our learners with excellent teaching and learning. Our staff are highly adept at working with and developing skills and knowledge in learners from different backgrounds. Our staff have consistently high expectations of all students and generate high levels of enthusiasm for participation in, and commitment to learning