[ref. s02935021] CFR Review Manager - NHS

Job overview

The North East Ambulance Service (NEAS) NHS Foundation Trust is seeking internal and external applications for a Community First Responder (CFR) Review Manager, who will lead on the review, design, development and implementation of the CFR review as part of the wider unscheduled care service.

The role will be based at HQ, but will involve agile working, alongside travelling to different NEAS sites across the North East.

The post holder will be required to review how potential investment into our CFRs will bring further benefits to the service, in terms of operations, quality and safety and finance.

The post holder will manage and deliver the review, which has a range of specific focused outputs e.g. planning, utilisation, support structures, governance frameworks etc.

The post holder will plan, implement and monitor progress of the programme which will lead to additional patient and/or staff benefit and income for the Trust and in support of the Trust’s long term vision and strategic direction.

• Lead on the review and communication of the CFR review.
• Develop full-scale project implementation plan and associated communications, benefits and stakeholder documents.
• Define project scope, goals and deliverables that support business goals in collaboration with the Executive Team, senior management and other associated stakeholders.
• To ensure the programme identifies from start-up, initiation and throughout the lifecycle, metrics that can be monitored to provide assurance to the team. This should demonstrate that the quality of service and care, finance, and operational performance have all been equally considered.
• Proactively manage and identify changes within the project scope, complete change control documentation and highlight the changes to Project Sponsor and Project Board.
• To identify, assess, control, monitor and report on risks, issues, assumptions and constraints to ensure that all risks are managed, all issues resolved, all assumptions validated and all constraints recognised.
• Liaising closely with the Volunteer Development Team, particularly the Community Development Team, to discuss project progress and potential improvements.

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Detailed job description and main responsibilities

The detailed job description and person specification can be found attached to this advert. This provides further details around the role requirements.

Person specification

Essential

• Either educated to degree level or equivalent expertise acquired through similar experience.
• A working knowledge of implementing service change.
• A working knowledge of implementing service change. An understanding of how to create business cases. Knowledge of NEAS volunteering sector. Previous NHS experience.
• Experience of providing or being directly involved in the delivery and improvement of service development and improvement programmes.