Technical Support Manager

Technical Support Manager Wincanton £40

• 45,000 DOE My client, a successful FMCG food manufacturing company, is looking to recruit a Technical Support Manager into their team.

This is a newly created role working for a company with both a family feel and a professional work ethic who pride themselves on delivering excellent customer service and their excellent staff retention rates.

• Promoting a strong food safety culture across the site
• Driving site compliance to certification requirements, customer codes of practice and BRCGS
• Assisting the Site Management Team in writing procedures and operating instructions for the site
• Assisting the Site Management Team in ensuring training needs are assessed and met
• Monitor and report on Technical Department KPIs and preparing periodic reports
• Assisting in management of site complaints and feedback to customers
• Carry out site audits as part of the internal audit programme and follow up with teams with improvement actions plans in place
• Carry out GMP, hygiene, housekeeping and fabrication audits and identify areas of improvement
• Carry out non-conformance investigations and assisting in resolutions
• Liaise with cross-functional teams production, engineering, quality to resolve technical issues.
• Developing a culture of always maintaining good GMP.
• Exploring innovative ways of driving improved site performance
• Assist in conducting GAP analysis on customer codes of practices and standards, identify gaps and areas of improvement Key skills required for the Technical Support Manager role:
• Relevant Technical / Quality Management experience within production environments in the food industry.
• Practical experience of BRC accreditation, HACCP, facilitation of customer audits and quality system management.
• Degree qualification in food science or equivalent
• Desirable ·Excellent people management & communication skills.
• A recognised Food hygiene qualification.

• 45k DOE + Excellent Benefits This role is commutable from Frome, Trowbridge, Salisbury, Wells, Wincanton, Shepton Mallet, Yeovil, Dorchester, Chard and surrounding areas Key word search
• Quality Manager, Quality supervisor, Technical Team Manager.

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