Client Services Manager - Leeds - ref. n89656515
Client Services Manager
Working across our 3 Leeds Extra Care Services (Seacroft, Tingley, Woodlesford)
Permanent, part time (18.75)
Salary £30,000 pa (£15,000 pro rata) and great benefits including Health Cash Plan
On call shift payment of £14.30 per session
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life? Join us as our Deputy Care Manager (known internally as Client Services Manager) and lead our Reablement team to deliver person centred care and support and make it a Great Place To Work for our colleagues!
We support older people aged 55+ with varying care and support needs to live independently in their own home with peace of mind. We offer high quality living in our 3 beautifully designed Extra Care Housing apartments with a variety of on-site facilities including assistive technology, 24/7 on site wellbeing and care provision, restaurant, café, hair/beauty salon, cosy communal lounges with family area, activity room and picturesque landscaped gardens.It’s a real hub within the local community. Brilliant isn’t it!
Typical day as a Client Service Manager- Leading our team of reablement workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts
- You’ll coach your team and manage individual and team performance
- You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded
- You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community
- You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK
You have- Great people skills, ability to communicate and understand where people are in their life
- The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
- Ideally you’ll have experience of leading a team, and have the knack for empowering and developing others
- Experience of delivering support in a housing or care environment
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. You’ll be reporting to Melissa our Registered Manager, working alongside our Care and Support team and our housing management team too.
Job details- We can be flexible on start and finish times and working days.
- You are required to take your turn at being on call (approximately a couple of weeks per year)
- Able to use technology to send emails, write reports and use our internal systems.
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
- Explore our benefits in detail on our website.
Find out more
Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk